Maintenance Manager

Knoxville's Community Development Corporation•Knoxville, TN

23d•Onsite

About The Position

Reporting to the Property Manager, the Maintenance Manager performs administrative and skilled supervisory work related to maintaining and repairing apartment buildings. The role plans, schedules, assigns, supervises, and coordinates a maintenance crew performing skilled work across mechanical and building trades. The position supports Knoxville’s Community Development Corporation’s mission, strategic goals, and objectives. The Maintenance Manager supervises maintenance staff, which may include Custodians, Apartment Maintenance Technicians, and Maintenance Supervisors. The role oversees work planning and performance, work orders and repair projects, preventive maintenance, safety, inventory, records, purchasing, and maintenance-related billing. It also performs maintenance and repair work in trades such as carpentry, electrical, and plumbing, and collaborates with property and housing operations leadership on long-term capital needs and bid collection.

Requirements

High school diploma, GED, or vocational school equivalent.
At least four years of experience supervising maintenance or construction projects; an equivalent combination of education and experience may be considered.
Work experience in plumbing, carpentry, appliance repair, and/or electrical repair.
HVAC certification, or ability to obtain certification within one year of hire.
Valid driver’s license and ability to be insured under the Authority’s automobile insurance plan at the standard rate.
Knowledge of standard practices, methods, tools, equipment, and materials used in mechanical and building craft trades, and of related hazards and safety precautions.
Skill in using tools, equipment, and materials pertinent to mechanical and building craft trades.
Ability to plan, schedule, assign, supervise, and coordinate the work of skilled, semi-skilled, and unskilled employees, and to perform the position’s essential duties.
Ability to follow oral and written instructions, communicate effectively orally and in writing, keep records, prepare reports, and operate a personal computer.
Ability to establish effective working relationships with superiors, employees, residents, internal and external customers, and the general public.
Ability to assist with hiring, evaluate subordinate performance accurately and promptly, correct deficiencies, guide and assign personnel, and establish, monitor, and achieve objectives through delegation.
Ability to orient employees and explain organizational policies, rules, regulations, and procedures.
Behavioral competencies include problem solving and analysis, program and project management, strategic capability and leadership, effective communication, customer service, initiative, job knowledge, responsiveness and accountability, and teamwork.
Ability to travel to Authority properties and perform the stated physical demands, including regularly transporting up to 50 pounds.

Nice To Haves

Completion of related apprenticeship programs, coursework, or on-the-job training is preferred.
Experience using Yardi property management software may be preferred.

Responsibilities

Supervise staff by assigning, planning, and reviewing work; evaluating performance; coordinating activities; maintaining standards; allocating personnel; selecting and training employees; addressing employee problems; and recommending or implementing discipline.
Plan, organize, and coordinate skilled, semi-skilled, and unskilled maintenance and repair work across building and mechanical trades, including basic carpentry, electrical, and plumbing.
Ensure effective use of Yardi within the maintenance team and adhere to budget and purchase order procedures.
Collaborate with the Property Manager and Housing Operations Director to identify long-term capital needs and collect bids.
Review daily work orders, prepare work schedules, schedule major, special, and emergency projects, and determine work priorities.
Inspect work in progress and upon completion; resolve difficult or unusual work problems referred by subordinates; and inspect contracted maintenance work for compliance.
Perform maintenance and repair activities in trades such as carpentry, electrical, and plumbing.
Develop and implement preventive maintenance programs and safety and training programs; ensure compliance with safety policies and proper use of safety precautions, clothing, and equipment.
Interview applicants and recommend hiring; guide and counsel employees; evaluate performance; and recommend or take disciplinary action as necessary.
Maintain on-site inventory and requisition or order equipment, materials, and supplies.
Maintain records and files and prepare regular and special reports.
Ensure payment of maintenance-related bills in ProcureIT; enter blanket work orders and pay bills as required.
Perform other duties as assigned.