Maintenance Manager - 348 luxury-unit community

IMT Residential•Laguna Niguel, CA

13d•Onsite

About The Position

IMT Residential is hiring a Service Manager (Maintenance Manager) for IMT at Laguna Niguel, a 348-unit luxury community. The Service Manager is the maintenance leader for the community, responsible for managing the processes of turning vacant apartments, resident work orders, and common area maintenance. This ensures services are within budget, on schedule, and meet IMT quality standards. The role involves leading and motivating maintenance associates and vendors, diagnosing and solving maintenance issues (electrical, plumbing, appliances, HVAC, pool, etc.) with a goal of completing service requests within 24 hours, and managing the apartment make-ready process to achieve a target average turn time of 7 days. The manager will personally inspect each market-ready apartment and property grounds to ensure IMT standards and excellent curb appeal are met, while controlling expenditures to maintain the property within budget guidelines. The position reports directly to the Community Manager.

Requirements

Multi-family maintenance experience in a leadership role
Hands-on maintenance skills including plumbing, electrical, general carpentry, HVAC, appliance trouble shooting, pool maintenance, etc.
EPA Type II or Universal certification is required
Willingness to learn and use technologies such as Outlook, Ops Technology and SuiteSpot
A positive attitude, and the desire to learn and develop your skills
Customer service and verbal communication skills
Availability for emergencies after hours by rotating the on-call responsibility with your Technicians and supporting them while they are on-call
Active and valid driver license is required

Nice To Haves

CPO is a plus

Responsibilities

Lead and motivate maintenance associates and vendors contracted
Diagnose and solve maintenance issues ranging from electrical, plumbing, appliances, HVAC, pool, etc. with a goal of successfully completing each service request within 24 hours
Ensure the control and accountability of all tool sets provided for IMT Service Technicians
Efficiently manage apartment make ready process to achieve the target average turn time of 7 days
Personally inspect each market-ready apartment to ensure that IMT standards have been met
Inspect property and grounds to ensure excellent curb appeal
Provide a high level of service to our residents
Control expenditures to maintain the property while meeting budget guidelines

Benefits

Medical, dental, vision, wellbeing programs, gym membership contributions
401(k) with company match
Medical and dependent care flexible spending accounts
Life insurance
20% housing discount
Comprehensive training programs
Mentorships
Service Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
IMT tool kit
Full uniforms including $100/year shoe stipend
PTO, vacation, holidays
Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!