Maintenance Manager

Balfour Beatty • Pensacola, FL

17d

About The Position

The Maintenance Manager directs and oversees maintenance technicians and/or roads and grounds personnel at an assigned residential community. The role ensures work meets company standards for quality, workmanship, and customer service in change-of-occupancy maintenance, resident service requests, and property work orders, while maintaining compliance with Fair Housing requirements. The manager oversees emergency and urgent work orders and coordinates with environmental and safety teams to support timely responses, accurate documentation, and proper completion in Yardi.

The position provides management oversight for daily operations, financial reporting, inventory and procurement, customer service, staffing, training, and performance management. It also manages preventive maintenance for HVAC systems, equipment, buildings, grounds, and community amenities, and ensures safety, environmental, and regulatory requirements are met.

Work takes place in a maintenance or machinery environment at a residential property, with frequent interaction with staff, DoD partners, vendors, and residents. The role includes physical activity such as handling tools and equipment, standing, reaching, climbing, balancing, stooping, and regularly lifting or moving items weighing 50 to 75 pounds. Night and weekend emergency call duty may be required as needed.

Requirements

• High school diploma or GED.
• At least three years of property management or maintenance operations experience.
• At least one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills and strong interpersonal abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Availability for night and weekend emergency call duty as needed.
• Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
• Project coordination and communication skills to collaborate effectively with environmental, safety, and operational teams.
• Valid state-issued driver’s license and safe driving record.

Nice To Haves

• College courses or technical school training, relevant trade certifications, and licenses are strongly preferred.
• Project management experience is desirable.
• Experience with Yardi property management software is preferred.

Responsibilities

• Manage daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for assigned maintenance, roads and grounds, and work order staff.
• Direct and support grounds and landscaping teams to maintain properties and meet company curb appeal standards.
• Oversee maintenance work quality across disciplines including plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile and flooring, stairs and railings, locksmith services, cabinetry, and countertops.
• Train, coach, and supervise employees on safety practices, lockout/tagout procedures, personal protective equipment, and applicable workplace safety requirements.
• Organize and assign work orders to meet response-time, quality, customer-service, and turnaround standards.
• Track and report work order response times, completion rates, and data accuracy.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to complete environmental-related work orders safely, promptly, and compliantly.
• Verify that work orders meet environmental requirements and have complete documentation, including technician notes, photos, and required attachments.
• Prepare reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee procurement of maintenance supplies and ensure Safety Data Sheets are current, accessible, and compliant with regulatory requirements.
• Prepare and maintain OSHA logs and current safety documentation.
• Ensure company standards are met for emergency, urgent, routine, and long-term preventive maintenance service requests.
• Oversee the Comprehensive Facilities Management Process and adherence to procedures for service requests, preventive and scheduled maintenance, and follow-up actions.
• Manage preventive maintenance for HVAC systems, equipment, building and grounds infrastructure, pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning on the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off including sick days, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED