Maintenance Manager

Sustainable Comfort • Worcester, MA

23d • Hybrid

About The Position

Sustainable Comfort, Inc. (SCI) is a Worcester-based company focused on sustainability in multifamily housing. It develops, designs, engineers, builds, and manages multifamily housing, with specialties in LEED, ENERGY STAR, and Passive House-certified buildings. SCI seeks people who share its mission of making thoughtful, sustainable, and impactful changes to buildings and who are passionate about sustainability and green buildings.

The Maintenance Manager manages field maintenance operations for a portfolio of properties in development, construction, lease-up, and ongoing operations. The role covers routine maintenance at stabilized properties, planned improvements for property owners, crisis management, and ancillary construction or maintenance work as needed. Working with Property Managers, the Maintenance Manager responds to tenant and owner concerns. Maintenance Technicians report directly to this role, which also oversees building-trade subcontractors. The Manager develops and implements procedures for move-in and move-out inspections, proactive property inspections, crisis management, and other programs to keep the portfolio well managed and maintained, with an emphasis on tenant concerns and owner goals.

The position is listed as on-site or hybrid in Worcester, Massachusetts, with a salary range of $58,000–$78,000 per year.

Requirements

• Bachelor’s degree in construction management, engineering, real estate, business, or a related field.
• Field experience in a building trade, including labor, plumbing, electrical, HVAC, or carpentry.
• Passion for real estate development, building operations, architecture, construction, or urban planning.
• Working proficiency with mobile telephones, computers, mobile apps, and software.
• Complete an OSHA 10-Hour Card within 90 days of employment.
• Valid driver’s license in the Commonwealth of Massachusetts.
• Relentless customer focus.
• Excellent oral and written communication skills.
• Ability to independently set priorities, maintain a schedule, and use different communication methods to collaborate with a geographically diverse team.
• Ability and desire to interact daily with a wide range of existing and potential customers.
• Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
• Proficiency with Microsoft Office applications and products, some Adobe products, and cloud-based file management.
• Ability to perform the stated physical functions, with reasonable accommodations where applicable.

Responsibilities

• Assess tenant requests for urgency, reasonableness, and the required response.
• Ensure maintenance needs are handled according to severity and keep relevant parties informed about progress, delays, and changes in scope or cost.
• Document maintenance operations and create and monitor procedures to ensure work is thoroughly documented and defensible.
• Minimize expenses and ensure direct reports and subcontractors perform work at or below budgeted expenses.
• Provide feedback on capital needs and other asset-plan items, and complete required asset-plan items.
• Monitor employee performance, take action to improve portfolio or asset performance, complete annual performance reviews, and communicate performance expectations and achievements.
• Build positive relationships with property owners by proactively responding to their needs and requests.
• Communicate effectively with property owners, tenants, neighbors, and other stakeholders.
• Collaborate with the team to address issues across maintenance, leasing, and other areas holistically and promptly.
• Promote accountability and proactivity by documenting and sharing information with other parties.
• Maintain a positive image in daily work, internally and externally.
• Perform other duties as assigned.
• Manage Maintenance Technician direct reports and oversee building-trade subcontractors.
• Develop and implement procedures for move-in and move-out inspections, proactive property inspections, crisis management, and portfolio maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager