Maintenance Manager

Otis Elevator Co.•Chesapeake, VA

40d•$130,000 - $150,000

About The Position

Otis Elevator is hiring a Maintenance Manager to lead maintenance operations in the Virginia Beach territory. The role focuses on day-to-day management and training of field staff, including employee selection and development, field training, and safety. The manager also leads operational efforts, manages costs, and works to ensure exceptional customer satisfaction. This position reports to the Service Sales Manager in the Virginia Beach territory. Travel is required within the territory.

Requirements

High school education required.
At least five years of relevant work experience is required if offered in lieu of a BA/BS degree.
Experience working with a team of technicians is required.
Leadership experience is required.
Excellent communication and leadership skills, and ability to work in a highly team-oriented and dynamic environment.
Strong computer and technology skills, business acumen, and a passion for customer service.
Travel within the territory is required.
A driver’s license is required as applicable for the territory.
Work authorization sponsorship, including H-1B or TN petitions/applications, is not supported for this position.

Nice To Haves

BA/BS degree preferred.
Elevator industry experience desired but not required.

Responsibilities

Ensure field employee safety and quality of service in the territory.
Plan, organize, and manage service field activities to meet customer needs and company standards.
Allocate available resources, including manpower and materials, effectively and efficiently.
Conduct field education and training for the field workforce.
Improve efficiency by managing route schedules and callback rates.
Provide technical support to field staff directly or redirect requests to other experts.
Authorize repair orders and track their completion.
Lead changes that improve efficiency and communication.
Manage and train field staff, including employee selection and development.

Benefits

401(k) plan with company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.