Maintenance Manager

Eagle Rock Properties • Bel Air, MD

1d • Onsite

About The Position

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leader of our executives- who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry. The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.

Requirements

• 3 years of Multi-Family Property Management experience
• Supervisory experience
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after hours emergencies
• Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software
• Proven track record of success in a performance driven environment.

Responsibilities

• Provide exceptional customer service to our residents
• Direct, schedule, and perform maintenance activities
• Supervise, train and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor the workload to ensure completion
• Inspect units and manage the apartment make-ready process
• Review, prioritize, and complete service requests including appliances, plumbing, HVAC, electrical, etc.
• Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software
• Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed