Maintenance Manager

Comstock • Rockville, MD

14d • $80,000 - $95,000

About The Position

The Maintenance Manager leads and administers the onsite maintenance team to operate machinery and building systems safely, efficiently, and effectively. The role focuses on maintaining high standards of professionalism, meeting the needs of residents and ownership, and supporting uptime and customer satisfaction. The position travels regularly between multiple communities.

The manager oversees maintenance personnel, service delivery, building systems and preventive maintenance, capital projects, renovations, new construction, budgets, vendors, contractors, inspections, apartment turnovers, work orders, safety, regulatory compliance, and infrastructure documentation. The role also requires after-hours availability as needed, including participation in an on-call rotation.

The Maryland compensation range is $80,000–$95,000 USD. The role may also be eligible for a discretionary annual incentive program.

Requirements

• High school diploma.
• Current driver’s license.
• EPA Section 608 Universal Certification.
• At least 10 years of residential maintenance experience.
• At least 8 years of building facilities operation experience in a luxury apartment setting.
• At least 5 years of supervisory experience as a senior engineer/technician or in an equivalent facilities management position.
• Building automation systems experience.
• Proven experience providing excellent customer service.
• Extensive knowledge of HVAC, electrical, and plumbing systems in multifamily housing and medium- to large-size facility operations.
• Exposure to budgeting and basic accounting.
• Understanding of elevator maintenance, fire sprinkler/alarm systems, and high-rise buildings.
• Proficiency with computers and relevant computer programs.
• General understanding and use of Microsoft Office, including Word, Excel, and Outlook.
• Ability to work after hours as needed, including on-call rotation.
• Credibility, trustworthiness, and a high degree of integrity.
• Ability to hold oneself and others accountable and strive for excellence.
• Positive, can-do attitude and ability to support growth and innovation.
• Customer-focused and results-oriented approach.
• Desire to continuously learn and develop.
• Strong oral and written communication, active listening, and organizational skills.
• Ability to establish strong working relationships in a team setting.
• Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
• Self-directed and able to work independently with minimal supervision.
• Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach.
• Ability to push, pull, or lift up to 50 pounds.
• Ability to perform continuous repetitive motions.
• Ability to work under variable temperature conditions, including extreme heat or cold; variable noise levels; indoors and outdoors; and around fumes, hazards, dust or mite hazards, chemicals, and bio-hazards.

Nice To Haves

• Master electrician and plumbing credentials.
• Experience with Yardi.

Responsibilities

• Provide Class “A” customer service and build rapport with residents, going above and beyond when possible.
• Manage assigned staff, including assigning work and providing supervision and direction.
• Ensure maintenance team members provide prompt and efficient service.
• Partner with the Property Manager on budgets, budget forecasts, and financial reviews.
• Develop multi-year capital project plans and manage projects through completion.
• Oversee the condition and preventive maintenance programs for key asset systems, including HVAC, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing, sewer mains, structural building plumbing, sump pumps, vertical transportation, electrical switchgear distribution, and natural gas generators and ATS configuration and testing.
• Oversee renovations and various aspects of new construction.
• Participate in annual budget planning and provide input on vendor selection.
• Conduct regular site inspections to assess property condition, compliance, and administration.
• Ensure apartment turnovers and work orders are completed in a timely manner.
• Oversee contractors working within the building.
• Identify safety hazards and coordinate remediation to maintain a safe environment for building staff and occupants.
• Ensure compliance with regulatory laws and guidelines governing building infrastructure.
• Maintain infrastructure and compliance documentation, including current building drawings and single lines and documents required by Federal, State, or Local law.
• Perform other duties as assigned.

Benefits

• Competitive salary with bonus potential.
• Medical, dental, and vision coverage.
• 401(k) match.
• Life insurance.
• Opportunities for advancement within an expanding portfolio.
• Annual professional development funds.
• Employee discount.
• Friendly work environment that values collaboration.
• Potential eligibility for a discretionary annual incentive program, subject to program rules and individual and organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED