Maintenance Manager

Holland Partner Group•Vancouver, WA

19d

About The Position

The Maintenance Manager is responsible for day-to-day maintenance operations and the physical upkeep of an assigned property, in accordance with Holland Partner Group’s Core Values. The manager monitors the maintenance team’s work and collaborates with the Property Manager on vendor sourcing, property budgeting, resident concerns, staffing, and maintenance expenses. The role operates under limited supervision with moderate decision-making authority. The position supervises maintenance staff and outside contractors, ensures service requests and unit turns are completed promptly and to company standards, and regularly inspects grounds, buildings, and community features. The Maintenance Manager follows preventive and routine maintenance programs, manages supplies and tools, supports safety and life-safety compliance inspections, and helps recruit, train, coach, and document staff performance. The role also requires professional customer service, participation in company training and meetings, and the ability to perform other duties as directed. This is a full-time role requiring availability any day of the week throughout the year. Additional hours or overtime may be required, and the incumbent must serve on-call. Shifts are based on property needs. The employee must provide their own hand tools unless prohibited by state law. The role involves physical work, outdoor conditions, and potential exposure to noise, chemicals, electrical shock, machinery, fire, and communicable diseases. Other licenses or certifications may be required by state law or governing authorities, and fluency in English, verbally and non-verbally, is required.

Requirements

High school diploma or equivalent.
At least five years of experience in property management maintenance, other building maintenance, or a related trade.
At least one year of supervisory experience.
For properties five years or older, renovation experience may be required.
Knowledge of general maintenance processes and methods.
Ability to accurately perform basic to intermediate mathematical functions.
Strong customer service orientation.
Ability to perform general maintenance repairs without endangering oneself or others.
Basic carpentry, drywall, and painting skills.
Intermediate to advanced skills in HVAC, plumbing, electrical, and appliance repair.
Basic knowledge and understanding of fire suppression systems.
Ability to safely use tools and general maintenance equipment.
Strong verbal and written communication skills.
Excellent organizational and leadership abilities.
Knowledge of risk management, OSHA, and SDS.
Proficiency in Microsoft Office and ability to learn new on-site software systems.
Ability to tolerate stressful situations.
Ability to work any of the seven days of the week, 52 weeks of the year; additional hours or overtime may be required.
Ability to serve on-call; scheduled shift is based on property needs.
Ability to provide own hand tools unless prohibited by state law.
Ability to sit, stand, reach, bend, and stoop for extended periods; walk on uneven surfaces; climb multiple flights of stairs; work in confined spaces; and use ladders up to nine feet.
Ability to lift or move up to 50 pounds frequently and up to 100 pounds occasionally.
Hearing and visual ability to observe and detect signs in an emergency situation.
Ability to work outdoors in temperatures above 90 degrees or below 32 degrees Fahrenheit and tolerate some discomfort from temperature, atmospheric conditions, and noise.
Fluency in English, verbally and non-verbally.
Other licenses and certifications as required by state law and governing authorities.

Nice To Haves

Boiler certification is preferred.
Experience working at Holland in a maintenance capacity may be considered in lieu of industry experience.

Responsibilities

Ensure the maintenance team completes daily service requests and repairs in a timely manner.
Ensure unit turns are completed on time, meet company standards, and are inspected upon completion.
Inspect grounds, buildings, and other community features daily to verify building systems function, minimize liability concerns, and maintain curb appeal.
Recommend community capital improvements or repairs.
Keep maintenance costs within the property budget and provide the Property Manager with input on expenses for future budgets.
Prepare staffing and site-specific upkeep schedules that support timely work within budget guidelines.
Supervise maintenance staff and the work of outside contractors.
Work with the Property Manager to address maintenance-related resident concerns.
Maintain an adequate inventory of supplies and tools for property service and maintenance.
Follow preventive and routine maintenance programs and guidelines to reduce emergency repairs and service requests.
Follow established safety programs, policies, and procedures and promote safe work practices among employees.
Ensure regular life-safety and compliance inspections are completed, including inspections required by Holland Residential, ownership, and authorities such as the fire marshal, OSHA, and local municipalities.
Assist with recruiting, hiring, and training staff; recommend promotions and terminations to the Property Manager when necessary.
Support the Property Manager with maintenance staff performance documentation and coaching.
Maintain professional customer service relationships with residents and coworkers, supporting teamwork and accountability.
Participate in company training classes and meetings.
Represent Holland Partner Group professionally, comply with company apparel standards, and set a positive example.
Perform other duties as directed and assist the overall team effort.

Benefits

Medical, dental, and vision coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA).
Long-term disability income replacement.
401(k) retirement savings plan with employer match.
Supplemental accident, hospital indemnity, critical illness, and short-term disability benefits.
Commuter FSA.
Employee Assistance Program (EAP).
Tuition reimbursement.
Paid Time Off (PTO) and state-mandated paid sick leave.
Paid holidays.
Volunteer Time Off (VTO).
Sabbatical after every five years of service.
Profit share programs.
Housing discounts may be available depending on property, ownership approval, and unit availability.