Maintenance Manager

Balfour Beatty • White Sands, NM

26d

About The Position

The Maintenance Manager directs and oversees a team of maintenance technicians and/or roads and grounds personnel within an assigned residential community. The role ensures work meets company standards for quality, workmanship, and customer service in change-of-occupancy maintenance, resident service requests, and property work orders, while maintaining compliance with Fair Housing requirements. The manager also oversees emergency and urgent work orders, coordinating with environmental and safety teams to support timely response, accurate documentation, and proper completion in Yardi.

The position provides management oversight across daily operations, financial reporting, inventory control and procurement, customer service, recruitment, training, and performance management. It oversees maintenance and grounds work, work-order processes and metrics, environmental compliance documentation, safety records, and preventive maintenance programs for HVAC systems, equipment, buildings, grounds, pools, water parks, and playgrounds. The Maintenance Manager promotes safety and accountability in alignment with the company’s ZERO Harm Journey Plan.

Work takes place in a maintenance and machinery environment at a residential property. The employee frequently interacts with staff, DoD partners, vendors, and residents. The job involves regular use of tools and equipment, frequent standing, reaching, climbing, balancing, and stooping, clerical work while sitting or standing, and regularly lifting and moving equipment and supplies weighing 50 to 75 pounds.

Requirements

• High school diploma or GED.
• At least three years of property management or maintenance operations experience.
• At least one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment when assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills and strong interpersonal abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong understanding of work-order classifications, environmental compliance requirements, and emergency response procedures.
• Project coordination and communication skills to collaborate effectively with environmental, safety, and operational teams.
• Valid state-issued driver’s license and safe driving record.
• Availability for night and weekend emergency call duty as needed.

Nice To Haves

• College courses or technical school training.
• Relevant trade certifications and licenses.
• Project management experience.
• Experience with Yardi property management software.

Responsibilities

• Provide management oversight for daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for assigned maintenance, roads and grounds, and work-order staff.
• Direct and support grounds and landscaping teams to maintain properties and meet curb appeal standards.
• Oversee the performance and quality of maintenance work across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile and flooring, stairs and railings, locksmith services, cabinetry, and countertops.
• Train, coach, and supervise maintenance employees on safety practices, lockout/tagout, PPE, and other applicable workplace safety requirements.
• Organize and assign work orders to meet response-time, quality, customer-service, and turnaround standards.
• Track and report work-order response times, completion rates, and data accuracy.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to complete environmental work orders safely, promptly, and compliantly.
• Verify environmental requirements and documentation for work orders, including technician notes, photos, and required attachments.
• Prepare reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee maintenance supply ordering and procurement and ensure Safety Data Sheets are current, accessible, and compliant.
• Prepare and maintain OSHA logs and keep safety documentation current and compliant.
• Ensure company standards are met for emergency, urgent, routine, and long-term preventive maintenance requests.
• Oversee the Comprehensive Facilities Management Process, including service requests, preventive and scheduled maintenance, and follow-up actions.
• Manage preventive maintenance for HVAC systems, equipment, building and grounds infrastructure, pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan.
• Be available for night and weekend emergency call duty as needed.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Robust PTO, including sick time, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED