Maintenance Manager

Balfour Beatty Communities • Key West, FL

17d • Onsite

About The Position

The Maintenance Manager directs and oversees maintenance technicians and/or roads and grounds personnel at an assigned residential community. The role ensures work meets company standards for quality, workmanship, and customer service across change-of-occupancy maintenance, resident service requests, and property work orders, while maintaining compliance with Fair Housing requirements.

The Maintenance Manager oversees emergency and urgent work orders, coordinating with environmental and safety teams to ensure timely response, accurate documentation, and proper completion in Yardi. The position also manages daily maintenance operations, team performance and development, inventory and procurement, work order processes, safety compliance, and preventive maintenance for buildings, grounds, equipment, and community amenities.

Requirements

• High school diploma or GED.
• At least three years of property management or maintenance operations experience.
• At least one year of supervisory or team leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills and strong interpersonal abilities.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
• Project coordination and communication skills to collaborate with environmental, safety, and operational teams.
• Valid state-issued driver’s license and safe driving record.
• Availability for night and weekend emergency call duty as needed.

Nice To Haves

• College courses or technical school training.
• Relevant trade certifications and licenses.
• Project management experience.
• Experience with Yardi property management software.

Responsibilities

• Manage daily operations, financial reporting, inventory control and procurement, customer service, recruitment and selection, training and development, and performance management for an assigned maintenance team.
• Direct and support grounds and landscaping teams to ensure properties meet company curb appeal standards.
• Oversee the performance and quality of maintenance work across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile and flooring, stairs and railings, locksmith services, cabinetry, and countertops.
• Train, coach, and supervise maintenance employees on safety practices, lockout/tagout, personal protective equipment, and applicable workplace safety requirements.
• Organize and assign work orders to meet response-time, quality, customer-service, and turnaround standards.
• Track and report work order metrics, including response times, completion rates, and data accuracy.
• Coordinate environmental work orders with Environmental Specialists, vendors, and maintenance staff to ensure safe, timely, and compliant completion.
• Verify that work orders meet environmental requirements and include complete documentation, such as technician notes, photos, and required attachments.
• Prepare reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee procurement of maintenance supplies and ensure Safety Data Sheets are current, accessible, and compliant with regulatory requirements.
• Prepare and maintain OSHA logs and keep safety documentation current and compliant.
• Ensure company standards are met for emergency, urgent, routine, and long-term preventive maintenance requests.
• Oversee the Comprehensive Facilities Management Process and adherence to procedures for service requests, preventive and scheduled maintenance, and follow-up actions.
• Manage preventive maintenance for HVAC systems, equipment, buildings, grounds, pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Robust paid time off, including sick time, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED