Maintenance Lead

First Chair Destinations•Vail, CO

7d•Onsite

About The Position

The Maintenance Lead supports the management team in overseeing daily maintenance operations and teams while traveling between multiple vacation rental properties. The role performs general repairs, preventative maintenance, and troubleshooting of issues involving appliances, HVAC, plumbing, and Wi-Fi to help ensure exceptional guest and homeowner experiences. It includes coordinating with third-party vendors, participating in on-call coverage for urgent issues, and maintaining company standards for guest satisfaction and efficiency. The position is scheduled for 30–40 hours per week, Wednesday through Sunday, 9 a.m. to 5 p.m. Weekends and holidays may be required, and the role may involve early mornings, evenings, and after-hours calls based on guest and homeowner needs. Compensation is $27 per hour, with up to a $100 monthly car allowance for eligible employees. The work takes place indoors and outdoors in settings including private homes, resorts, offices, and laundry facilities, with frequent travel within the locally assigned market or region.

Requirements

At least 1–2 years of maintenance or basic property caretaker experience.
Working knowledge of basic appliance repair, electrical systems, plumbing repair, HVAC repair, painting, and carpentry.
Prior supervisory or management-level experience in a similar industry.
Comfort using digital systems and applications, mobile apps, tablets, and software platforms.
Reliable personal transportation for frequent travel between worksites.
Dependable, self-motivated, and able to work independently while contributing positively to a collaborative team.
Ability to communicate clearly and thoughtfully with people online or in person and represent the company positively.
Ability to travel regularly within the locally assigned market and/or region.
Ability to move freely, including balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions.
Ability to lift up to 50 pounds without assistance.
If required to drive a personal vehicle for work, reliable transportation, a valid driver’s license, and age 18 or older are required.
If required to drive a company vehicle, a valid driver’s license, age 21 or older, and at least three years as a licensed driver are required.
Successful completion of a background check is required for an employment offer.

Nice To Haves

Experience in the hotel, hospitality, vacation rental, or a similar industry is highly preferred.

Responsibilities

Assist management with overseeing daily operations and workflow to optimize team productivity and meet departmental objectives; identify improvements and implement process enhancements.
Respond to guest maintenance issues, including appliance, cable/Wi-Fi, basic HVAC, and light plumbing troubleshooting and other requests.
Order, maintain, and replenish maintenance supplies and inventory.
Assist with scheduling and distributing maintenance tickets.
Perform preventative maintenance and regular property inspections to keep homes well maintained.
Promote a collaborative work environment, address team conflicts constructively and promptly, and maintain open relationships with team members and management.
Respond to or delegate after-hours calls as necessary and participate in on-call coverage.
Ensure maintenance staff complete assignments and provide instructions regarding work methods and routines.
Model and support expected standards of attention to detail, professionalism, productivity, and reliability.
Provide cross-coverage for the manager and co-leads when necessary.
Meet with homeowners when needed to discuss potential repairs and upgrades.
Maintain hot tubs as needed; on-site training is provided.
Collect and remove trash and debris.
Maintain required maintenance efficiency metrics.
Perform other duties as assigned.