Maintenance III & Night Manager - Quail Run, Santa Rosa

Eden Housing•Santa Rosa, CA

12d•$24 - $28•Onsite

About The Position

This role combines Maintenance III duties with Night Manager responsibilities. As a Maintenance III, you will perform a wide range of maintenance duties and repairs, including skilled plumbing, electrical, carpentry, painting, sheet rock repair, major appliance repair, refurbishing, and common area cleaning across multiple communities with over 150 units. You will utilize Yardi software for work orders, train other technicians, and communicate with residents about repair timelines. Reliable transportation is essential for daily duties, on-call responsibilities, and potential travel for training or business needs. You will also conduct daily property walks, quarterly property inspections, and annual unit inspections, documenting deficiencies with photos. Cleaning and grounds maintenance, including custodial work and ensuring trash enclosures are clear, are also part of the role. Technology use includes recording time via cell phone, participating in virtual meetings with cameras on, ordering parts online, and collaborating with the Procurement Department. Strong communication and teamwork are vital, including daily check-ins, professional resident interactions, and handling concerns with tact and diplomacy. This position participates in an on-call emergency schedule for evenings, weekends, and holidays, and is a key participant in the property's emergency response plan. You will also coach others on tasks and ensure awareness of asbestos and lead safety procedures. As a Night Manager, in exchange for reduced rent housing, you will provide the after-hours management presence, ensuring common area buildings are secured and responding to on-site emergencies. This includes responding to calls on a company-issued cell phone during specified hours, performing janitorial duties, light maintenance in emergencies (e.g., shutting off water valves, using a water vacuum), and exercising good judgment in calling for assistance. You will contact on-call maintenance for emergencies, direct emergency personnel, and record all incidents in Yardi. The role involves maintaining an oversight presence, noting suspicious activities or lease violations, performing light checks, and ensuring common areas are locked. You will review house rules and lease provisions to identify violations and communicate them to the Community Manager. Responding to irrigation system malfunctions, attending staff and resident meetings, and adhering to house rules and unit inspection requirements are also key responsibilities. The Night Manager sets an example by living up to Eden's mission and core values.

Requirements

Minimum of three years’ experience in a maintenance or construction environment.
High school diploma or GED.
Ability to work with a minimal supervision.
Attentive to detail.
Ability to demonstrate skilled in the safe use of tools.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to contribute to routine written reports and correspondence.
Ability to communicate effectively with residents or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High school diploma or general education degree (GED) OR 1-3 months related experience and/or training OR equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence; including but not limited to the incident report.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral or schedule form.

Nice To Haves

Desirable second language skills may vary site by site.
Previous experience in property management a plus.
Ability to discern between emergency and non-emergency situations.
Pleasant manner and good interpersonal skills.
Experience working with diverse groups, i.e., staff, residents, vendors, emergency personnel, and outside contacts.
Commitment to the companies' goals and philosophy.

Responsibilities

Utilize Yardi software to create and/or complete work orders and sync daily.
Train other maintenance technicians on how to complete work orders using cell phone or tablet.
Communicate with residents if there are delays in completing work such as needing to order parts.
Actively walk the property daily looking for deficiencies and if found, create and submit work order.
Complete quarterly property inspections and annual unit inspections using phone or tablet.
Participate in budget walks for proposed capital improvements.
Notify Community Manager if habitability or other deficiencies concerns are witnessed while completing an inspection or work order.
Assist in custodial work/cleaning of common areas, including sweeping, mopping, vacuuming, emptying trash, window cleaning, etc.
Assist in grounds work, as needed.
Ensure trash enclosures are free of overflowing trash.
Follow safety protocols when moving dumpsters for trash pick up.
Inspect dumpsters regularly and report any deficiencies to Community Manager.
Utilize cell phone to record time worked and lunch break periods.
Participate in company meetings and trainings using ZOOM and Teams and adhere to company standard of having “camera on”.
Actively participate in the Teams group – Property Operations Maintenance.
Order parts and supplies online.
Work with Eden’s Procurement Department to secure the best possible pricing for goods and services.
Actively participate during in-person daily team check ins and weekly resident services check in meetings with Community Manager.
Professionally engage with residents.
Handle concerns and adversity with tact and diplomacy being sensitive to cultural background, economic status, those with special needs, and adhere to Equal Housing Opportunity requirements.
Be on time when attending training sessions and company meetings.
Participates in an on-call emergency schedule for evening, weekend, and holiday coverage of the property and/or other properties.
Maintain knowledge of water, gas meter cutoffs, all building and fixture cutoffs, sewer cleanouts and maps and diagrams of each property with assigned HUB.
Assist other team members, participate in team days and company events.
Key participant with the property’s emergency response plan team.
Coaches others on how to complete tasks succesfully and per Eden policy and procedures.
Rekeying / replacing door locks.
Proficient in rescreening window screen.
Unclog a sink or toilet.
Replace a garbage disposal, faucet.
Complete drywall repairs and satisfactorily texture, as needed.
Able to trouble shoot HVAC systems.
Prepare vacant units for occupancy within five days.
Complete interior and exterior paint projects without getting paint on hardware, switch plates, etc.
Troubleshoot and complete complex appliance repairs.
Hang and fit doors.
Install mini/vertical blinds.
Follow manufacturer directions for utilizing products.
Maintain accurate records regarding preventative monthly maintenance on all equipment based on manufacture recommendations as required by housing regulations or codes.
Inspect equipment thoroughly before use and “tag out” any equipment that poses a safety hazard.
Complete basic irrigation repairs.
Maintain schedule for preventative maintenance contracts that may include elevator, roof, boiler, hot water heater, gate and access-controlled points, etc.
Solicit bids, walk property with vendor, prepare Bid Comparison form and provide recommendation on vendor selection for property specific projects, as requested.
Working with Community Manager, ensure monthly safety meetings are consistently scheduled and safety topics discussed are appropriate for the property / team members.
Ensure all team members, at your property, are aware of any asbestos or lead on the property.
Keep corresponding binders available to all team members at all times and ensure proper procedure is followed if removal is required.
In exchange for reduced rent housing, the Night Manager is responsible for providing the after-hours management presence in coordination with or in the absence of a Community Manager.
Ensures common area buildings are secured after-hours, including but not limited to laundry facilities, community rooms, light checks, and other common areas where applicable.
Responds to on-site emergencies during night shift by taking action to prevent or stop an emergency from escalating, while coordinating with the on-call team member who would relieve the night manager upon arrival on site.
Responds to calls on company issued cell phone beginning at 5:30 p.m. through 8:30 a.m., Monday through Friday and 24 hours on Saturday/Sunday and Holidays.
As assigned or needed, performs janitorial duties such as taking out the garbage, placing the dumpsters in position for collection, building and property light check runs, light ground duties during nightly walk, etc.;
Duties also include light maintenance, in cases of emergency, such as turning off the water valve on a toilet, faucet, main water valve, and water vacuum in cases of flooding prior to being relieved by on call team member.
Exercises good judgment and own discretion to call for other staff or 911 for help in an emergency.
Contacts on-call maintenance personnel for maintenance emergencies.
Directs emergency personnel to various parts of grounds, buildings, or unit, as appropriate.
Assist when necessary while emergency staff are on-site.
Records any incidents, unusual occurrences or emergency/after-hours calls on a work order in Yardi.
Maintains an oversight presence by responding and noting any suspicious activities or possible lease violations.
Maintains oversight of interior common areas and exterior of the property, including the parking lots.
Performs light check walks for the property and buildings and ensures all doors and windows in the common areas are locked, and alarms are set.
Review of all House Rules and Lease provisions of the assigned property to ensure understanding of and what constitutes a lease violation so that proper notification and follow-through is communicated to the Community Manager.
Responds to malfunctioning of irrigation system by turning off water or shutting down the irrigation system.
Attends staff meetings where Night Manager duties are performed, at least once per month or as required.
Attendance at resident meetings (quarterly for family sites and monthly for senior sites).
Reports any changes to household composition to supervisor.
Adheres to house rules of assigned property, including but not limited to pet, parking, storage, nuisance, sanitation, egress policies as described in Eden’s house rules.
Adheres to unit inspection requirements to be completed twice a year by immediate supervisor to ensure unit is being maintained according to guidelines outlined in Eden’s house rules.
Sets an example for the community by living up to Eden’s mission and core values.