Maintenance Dispatcher, BK Company Restaurants

Restaurant Brands International•Syracuse, KS

12d•Remote

About The Position

Restaurant Brands International Inc. (RBI) is a global leader in the quick-service restaurant industry, seeking a Maintenance Dispatcher to support its mission of building the world's most loved restaurant brands. RBI owns iconic brands such as TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. The company is committed to sustainable practices through its Restaurant Brands for Good framework, focusing on food, the planet, and communities. This role is crucial in ensuring the operational efficiency of restaurants by managing maintenance requests and coordinating repair services.

Requirements

2+ years of restaurant/retail/customer service experience required.
Strong experience working with MS Office, particularly Excel.
Ability to perform all related tasks accurately and in detail.
Ability to work well under pressure and without direct supervision.
Strong analytical and problem-solving skills.
Customer service experience.

Responsibilities

Receives and handles maintenance requests from RBI Operations.
Creates service tickets in the R&M database and dispatches service technicians or third-party contractors.
Updates the R&M database and follows up on repair completion.
Enters data for warranty terms for site-specific equipment replacement.
Reviews dispatches for previous warranty work to identify redundancies.
Acts as a facilitator between site maintenance issues and service technicians/contractors.
Reviews daily exceptions reports with the Maintenance Supervisor to resolve non-common dispatches.
Confers with the Maintenance Supervisor and/or customers to resolve problems and service requests.
Logs all service calls, maintenance calls, and work order requests.
Maintains files for specific, standing work orders and related information.
Assists in compiling weekly reports on service technician and contractor dispatch status (open and closed).
Logs and monitors service technician dispatches, including travel, mileage, and labor.
Captures bulk inventory used by service technicians for site-specific repairs and consigned inventory.
Prepares daily work schedules for service technicians as requested by District Managers.
Interacts and follows up with vendors for supplies and materials needed for repairs.
Communicates with other stakeholders as required.
Works with the Maintenance Supervisor to solicit and submit region-specific third-party contractors.
Manages quarterly preventative maintenance dispatching and completion by service technicians.