MAINTENANCE COORDINATOR

RBS Holdings LLC • Houston, TX

12d • Onsite

About The Position

The Maintenance Administrator plays a vital role in supporting the Maintenance Department by managing customer inquiries, coordinating schedules, and ensuring seamless communication between team members. This position requires a proactive individual with excellent organizational skills, strong math and grammar proficiency, and a commitment to delivering exceptional customer service.

Requirements

• Minimum 2-3 years of customer service and scheduling experience.
• Strong proficiency in math and grammar, with the ability to calculate, edit, and present accurate information.
• Excellent communication skills, including professional email and phone etiquette.
• Exceptional organizational skills with attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Word, Excel) and comfortable using our scheduling software.
• Ability to prioritize tasks, multitask effectively, and adapt to a fast-paced work environment.
• Team-oriented mindset with a “can-do” attitude and a willingness to learn.

Nice To Haves

• Prior experience in the pool and spa industry is preferred but not required.
• Experience managing logistics, scheduling, or coordinating teams.
• Familiarity with pool maintenance processes or industry terminology is a plus.

Responsibilities

• Answer and respond to a high volume of incoming customer phone calls and emails promptly and professionally.
• Create, manage, and follow up on maintenance tickets to ensure timely completion and customer satisfaction.
• Schedule and coordinate maintenance visits, balancing resources efficiently and ensuring adherence to deadlines.
• Maintain and update accurate customer records in the system, including filing and database management.
• Communicate with customers regarding maintenance updates, appointment confirmations, and follow-ups.
• Provide support for invoicing, billing inquiries, and tracking payments for maintenance services.
• Assist with logistical planning and scheduling for maintenance team assignments, ensuring effective resource allocation.
• Collaborate with the Maintenance team to resolve customer concerns and streamline operations.
• Represent Claffey Pools professionally in all interactions, upholding the company’s standards of excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed