Maintenance Coordinator

Tricon Residential • Houston, TX

5d • Hybrid

About The Position

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. The Maintenance Coordinator is responsible for managing work orders and purchase orders, coordinating maintenance requests, overseeing repair projects, and handling invoicing and vendor communications. This role ensures that maintenance activities are completed efficiently and effectively, maintaining high standards of service for residents. Hybrid Schedule: Work from home: Monday and Friday. In Office (Katy): Tuesday, Wednesday, Thursday. If you prefer working in office Mondays and Friday you are able to as well.

Requirements

• High school diploma or GED
• Prior customer service experience
• Excellent attention to detail

Nice To Haves

• Excellent written and verbal communication abilities
• Strong typing skills
• Proven ability to multi-task
• Problem-solving experience is a plus
• Knowledge of Yardi
• Prior Maintenance experience preferred

Responsibilities

• Coordinate with residents and vendors to schedule and complete all maintenance and repair requests efficiently.
• Submit and update Works Orders to vendors according to standard workflows, ensuring a seamless and documented process.
• Oversee all maintenance and repair projects on occupied homes from initiation to completion, ensuring quality control.
• Maintain daily records and monitor maintenance status to proactively manage the workload and pipeline.
• Communicate proactively with residents and vendors through to the completion of all work to manage expectations.
• Strategically manage and maintain an acceptable level of open work orders within your market.
• Negotiate bids to reduce costs while maintaining quality
• Review and approve all invoices submitted within established approval levels for financial accuracy.
• Manage vendor relations and performance with our Vendor Specialists to ensure customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED