Maintenance Coordinator

Retirement Housing Foundation•Lancaster, CA

2d•Hybrid

About The Position

Dispatcher (Maintenance Coordinator) Position Overview Mayflower Gardens a friendly senior home apartment complex, with a small-town atmosphere that boasts wide lawns, 502 apartments in 81 single-story buildings located in Lancaster CA, is seeking a highly organized and customer-focused Maintenance Coordinator (Dispatch) to support our Building Maintenance Team. The Dispatcher will serve as the primary point of contact for residents reporting maintenance issues, efficiently managing work orders, and coordinate with maintenance technicians to ensure timely and effective resolution of all requests.

Requirements

Proven experience in a customer service or coordination role, preferably in property management or building maintenance.
Strong organizational and multitasking skills.
Excellent communication skills, both verbal and written.
Ability to use work order management software or willingness to learn.
Problem-solving mindset and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; additional education or certifications in property management or facilities maintenance is a plus.

Responsibilities

Receive and respond promptly to maintenance calls from residents.
Accurately document maintenance requests and create detailed work orders.
Prioritize and dispatch work orders to appropriate maintenance technicians based on urgency and technician availability.
Maintain clear communication with residents regarding the status of their maintenance requests.
Track and update work order progress to ensure timely completion.
Assist in scheduling routine maintenance and preventive service activities.
Maintain records of maintenance activities and generate reports as needed.
Collaborate with the maintenance team to improve workflow and resident satisfaction.
Provide excellent customer service and act as a liaison between residents and the maintenance team.