Maintenance Contract Coordinator

KONE•Philadelphia, PA

13d•$58,600 - $76,965•Hybrid

About The Position

KONE is a global leader in elevators, escalators, and automatic building doors, providing solutions for maintenance and modernization. The Maintenance Contract Coordinator will provide specialized support to the Service Business and coordinate with sales and customers to ensure the accuracy of contracts and data being logged, maintained, and reported. This position will support the New York Metro district and work out of the Pennsauken, NJ branch. The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule.

Requirements

2+ years of progressive and successful customer service experience
Proficient in MS Word and Excel
Well Organized
Customer service mindset
High School education or equivalent

Nice To Haves

Appetite for learning a new industry
Proficiency with office management tools (e.g. Microsoft Office Suite, SAP, customer relationship management, etc.)
Able to perform and manage multiple tasks at the same time

Responsibilities

Initiate ECMS requests via Salesforce
Manage the process for local and district maintenance contract requests from sales to KBS, including but not limited to, initiate, receive, evaluate and update
Perform all data entry and activity requirements for Maintenance contracts, equipment and customer master data to be accurately entered into SAP system
Manage the Maintenance audit process
Perform Maintenance Contract quality checks and reconcile errors
Audit and maintain completeness and accuracy of Equipment and Customer Master Data
Additional duties as assigned.

Benefits

Competitive salary
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.