Maintenance Contract Coordinator

KONE•Denver, CO

41d

About The Position

Are you ready to make your next career move to join our team as our MAINTENANCE CONTRACT COORDINATOR for KONE Americas in KONE USA-DENVER, CO? Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis? Are you able to collaborate with all levels of the organization to achieve business goals? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)? Do you demonstrate a passion for quality and results? Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our “MAINTENANCE CONTRACT COORDINATOR,” you will provide specialized support to the Service Business and coordinate with sales and customers to ensure the accuracy of contracts and data being logged, maintained, and reported. You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent. Other Listed Duties as Needed

Requirements

2+ years of progressive and successful customer service experience
High School education or equivalent
Proficient in MS Word and Excel
Well Organized
Customer service mindset

Responsibilities

Initiate ECMS requests via Salesforce
Manage the process for local and district maintenance contract requests from sales to KBS, including but not limited to, initiate, receive, evaluate and update
Perform all data entry and activity requirements for Maintenance contracts, equipment and customer master data to be accurately entered into SAP system
Manage the Maintenance audit process
Perform Maintenance Contract quality checks and reconcile errors
Audit and maintain completeness and accuracy of Equipment and Customer Master Data
Additional duties as assigned.