Spring 2027 Maintenance Co-op
Groma•Boston, MA
•Onsite
About The Position
Groma is seeking highly-motivated and organized co-ops to join our maintenance operations team. The Maintenance Operations Co-op role acts as a primary point of contact for all maintenance-related tasks across Groma's residential real estate portfolio. This position requires exceptional communication, problem-solving, and organizational skills, and works across teams with our field technicians, third-party vendors, and residents.
Requirements
- 1+ years of experience in customer service, administration, hospitality positions (experience in the real estate, construction, or property management industries is a plus)
- Strong computer skills (Google Suite experience preferred)
- Excellent communication and interpersonal skills, must be very comfortable talking on the phone
- Ability to work independently and as part of a team
- Diligent and efficient documentation, task, and schedule management skills
Nice To Haves
- experience in the real estate, construction, or property management industries
Responsibilities
- Field all inbound maintenance requests from residents via phone, email, and our resident portal
- Triage and prioritize maintenance issues, dispatching our in-house field technicians or third-party contractors as needed
- Manage the scheduling and follow-up of all maintenance tasks to ensure timely and effective resolution
- Maintain accurate records of all work orders, including billing and completion details
- Assist with on-site inspections for apartment turnovers and quarterly property checks, specifically focusing on maintenance and repair needs
- Complete quarterly supply inventory audits to ensure our team has the necessary materials on hand
- Assist with the move-in and move-out process, performing maintenance-focused walkthroughs
- Participate in property operations meetings and projects
- Assist with the onboarding of new triple-decker acquisitions to the portfolio
- Help with the implementation of maintenance-specific policies and procedures
Benefits
- Fully covered commuter passes for bus, subway, boat, or commuter rail
- Competitive paid time off policy, 4 company holidays within co-op cycle
- In-office gym and roofdeck
- Comprehensive catering, snack, and beverage program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
