Maintence Associate - Hilton Alexandria

Towne Park•Alexandria, VA

8d•Onsite

About The Position

The Maintenance Associate is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Maintenance Associate is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles.

Requirements

High school diploma or general education degree (GED)
Must be at least 18 years of age
Must be able to pass a criminal background check and drug screen
One to three months related experience and/or training; OR equivalent combination of education and experience
Knowledge of basic general cleaning
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Nice To Haves

Customer service experience preferred

Responsibilities

Cleanliness check each shift of all guest entrances/elevator landings in the entire garage, including emptying ash urns daily and trash receptacles at ½ full or higher, and sweeping litter and cigarette butts in the common landing area. Use a mop or power washer to eliminate any stains in the common area resulting from liquid spills.
Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth, including all pay on foot stations. Maintain a general cleaning of the garage with the use of a mobile garbage can, broom and dustpan, including all areas around and between vehicles of any debris. Use a paint safe solution or power washer to eliminate any stains from all pillars and columns.
Wipe all signage and way finding materials located at all garage vehicular entrances and exits. Wipe all equipment including gates, gate arms, card reading equipment and all attached signage. Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD.
Power wash any areas of the garage entrances and exits that need additional attention. Assist guests with directions and all other inquiries. Provide information about the surrounding area and main attractions. Protect guest confidentiality in accordance with HIPPA requirements. Maintain the security of customer financial and identifying information.
Perform maintenance in other areas of the workplace as required by contract, including expanded duties. Remain attentive of all potential high-risk areas for claims prevention. Report all potential high-risk areas and safety concerns to Account Manager and/or Loss Prevention Officer. Competently operate equipment (i.e., register, gate, POS, credit card machine, etc.). Obtain information about daily events and rates to be charged. Wear proper equipment in accordance with the tasks being completed (i.e., face mask when sweeping garages, etc.).