Maintenance Associate ($15-$16/hr) - Mercy Medical Center

Towne Park•Baltimore, MD

1d•Onsite

About The Position

The Maintenance Associate is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Maintenance Associate is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles. Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

Requirements

High school diploma or general education degree (GED)
Must be at least 18 years of age
Able to pass a criminal background check and drug screen
One to three months related experience and/or training; OR equivalent combination of education and experience
Knowledge of basic general cleaning
Able to read and write standard English language
Able to read and comprehend simple instructions, short correspondence and memos
Able to write simple correspondence
Able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Nice To Haves

Customer service experience preferred

Responsibilities

Cleanliness check each shift of all guest entrances/elevator landings in the entire garage, including emptying all ash urns daily and trash receptacles at ½ full or higher and sweeping all litter and cigarette butts in the common landing area.
When appropriate use a mop or power washer to eliminate any stains in the common area resulting from liquid spills.
Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth, including all pay on foot stations.
Maintain a general cleaning of garage with the use of a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls.
When appropriate use a paint safe solution or the power washer to eliminate any stains from all pillars and columns throughout the garage.
Wipe all signage and way finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth.
Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth.
Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility.
When appropriate, power wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance.
Assist guests with directions and all other inquiries.
Stand while serving guests.
Provide information about surrounding area as well as main attractions to guests as needed.
Protect guest confidentiality in accordance with HIPPA requirements.
Maintain the security of customer financial and identifying information.
Perform maintenance in other areas in the work place, including expanded duties, in accordance with contract(s).
Remain attentive of all potential high risk areas for claims prevention.
Report all potential high risk areas and safety concerns to Account Manager and or Loss Prevention Officer.
Competently operate equipment (i.e., register, gate, POS, credit card machine, etc.).
Obtain information about daily events and rates to be charged.
Wear proper equipment in accordance with the tasks being completed (i.e., face mask when sweeping garages, etc.).