Maintenance Assistant

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

7d•$17 - $18•Onsite

About The Position

The Maintenance Assistant is responsible for assisting in all phases of repair work within the hotel, ensuring the proper functioning and maintenance of hotel facilities. This role involves responding to guest needs, maintaining cleanliness and organization of work areas, and assisting in emergency situations to protect guests and property. The position requires a working knowledge of various building systems and adherence to hotel policies and brand standards.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required.
Good understanding of the English language, good communication skills both written and verbal.
Methods, and materials used in general building maintenance, carpentry, plumbing, building and electrical units and HVAC.
The use and repair of common tools and equipment used in general maintenance.
Maintenance and repair of facilities.
Systems design and troubleshooting.
Minimum 2 year(s) experience as a commercial electrician or in other trade (plumbing, HVAC etc.)

Nice To Haves

Familiarity with Microsoft Office preferred.
Experience with hotel systems is preferred
Minimum of 1 to 2 years of experience as a Maintenance Assistant is preferred.

Responsibilities

Be in proper uniform, with a nametag.
Always maintain positive guest relations.
Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Maintain the proper use, cleaning, maintenance and storage of all tools.
Handle chemicals for designated uses/surfaces.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Ensure security of any assigned keys.
Assist in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency.
Must act as quickly and responsibly as possible to return the building to its normal operating status.
Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures.
As well as the brand standards, policies and procedures.