Maintenance Administrative Assistant

Hilton Grand Vacations•Kitty Hawk, NC

3d•Onsite

About The Position

HGV Now Offers Day One Team Member Benefits and Daily Pay! Are you someone who flourishes with providing outstanding customer service, strong communicator /office support in efforts to deliver guest service expressing an upbeat and enthusiastic attitude! Hilton Grand Vacations is currently looking a Maintenance Administrative Assistant. This role involves performing responsibilities and driving company success through performing tasks to the highest standards, cultivating an environment of outstanding customer service to all departmental employees, and assisting with the coordination/dispatching of all daily maintenance requests. The position ensures work requested is completed to the delight and satisfaction of all guests, and assists the Chief Engineer in coordinating efforts with outside contractors and vendors. It also involves maintaining ledgers, coordinating preventative maintenance programs, assisting with ordering and inventory, and reviewing material orders. The role serves as a liaison for onsite contractors, maintains files, monitors and creates department operating budgets, and oversees maintenance training and safety awareness programs. Promoting safety awareness, participating in the property’s safety committee, and maintaining effective communication with Engineering Leadership and other departments are key aspects. Ensuring Emergency Preparedness and Safety Awareness Plans are updated and current, and routinely inspecting rooms and public areas for compliance with standards are also responsibilities. The role requires strong written/verbal communication skills, the ability to handle a multi-phone line in a fast-paced environment, and attention to detail. It also involves assisting on all guest activities as required by management and being an outstanding teammate.

Requirements

High School Graduate/GED equivalent.
Strong Microsoft Office computer experience especially with Word and Outlook.
1+ years administrative experience

Nice To Haves

Previous hospitality/hotel experience.
3-5 years of related experience.

Responsibilities

Cultivates an environment of outstanding customer service to all departmental employees.
Assists with the coordination/dispatching of all daily maintenance requests.
Ensures work requested is completed to the delight and satisfaction of all guests.
Assists the Chief Engineer in coordinating efforts with outside contractors and vendors.
Maintains ledger (Inventory book) and current balance of several products.
Assists in coordinating a comprehensive preventative maintenance program for all units and facilities.
Assists the Chief Engineer with ordering and inventory.
Reviews material orders, recommends par their approval or rejection to higher authority.
Resolves individual allotment of materials/par by prescribed procedures.
Prepares periodic statement of Inventories by established practices or detailed instructions.
Maintains an inventory/par level for engineering parts, Attic stock and materials.
Liaison and point of contact for onsite contractors.
Sets and maintains files for a moderate number of subjects.
Monitoring and creation of all department operating budgets with accountability for reporting on any variances.
Organizing, guiding training and record keeping of all Maintenance training and safety awareness programs.
Promotes safety awareness among all members of the department, adhering to resort and legislative procedures and regulations.
Active participation of the property’s safety committee.
Maintains effective communication and interaction with the Engineering Leadership and all other departments of the property, ensuring Management is aware of any unresolved problems or issues, and any upcoming potential problem areas.
Ensure that Emergency Preparedness and Safety Awareness Plan(s) are updated and current.
Routinely inspects all rooms and public areas to ensure they are in compliance with established standards of product quality, appearance, and functionality.
Strong written/verbal communication skills, handle a multi-phones line in a fast paced environment.
Detail oriented, able to apply an extensive knowledge of Housekeeping practices and procedures for the planning supervision, and completion of multiple and sophisticated assignments
Assists on all guest activities as required by management; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.