PT Maintenance Administration Coordinator

GARDEN CITY REALTY INC•Garden City Beach, SC

3d•Onsite

About The Position

The primary function of the Maintenance Administration Coordinator is to seamlessly handle those administrative responsibilities which support the Maintenance Department in an efficient and effective manner. Working closely with the Director of Operations, the Maintenance Manager and the Maintenance Technicians; the primary goal is the overall total satisfaction of Property Owners and Guests in the handling of all property maintenance concerns.

Requirements

Two + years of related experience and/or a B.A. in a related field; or an equivalent combination of education and experience in a similar administrative coordinating atmosphere.
Escapia knowledge (front end and back end)
Friendly, helpful and ‘can-do’ attitude at all times, to everyone: team mates, owners, guests, visitors, vendors etc.
Excellent Communication & Diplomatic Skills
An overall knowledge of the vital functions performed by supporting departments (marketing, accounting, human resources, housekeeping, laundry, guest services, property services, owner services, vacation rentals); as well as a sound working relationship with the departmental Team Members is essential.
Well-developed sense of the importance of time-keeping, attendance and prioritization.

Nice To Haves

Additional experience in customer service and/or vacation rentals is a plus.

Responsibilities

Be well-versed in telephone and e-mail procedures and have outstanding communication and customer service skills
Accuracy in entering service orders for Maintenance Technicians and Vendors
Use excellent communication and diplomatic skills to keep all involved parties (Maintenance Technician, Guests, Property Owners, other Departments) up to date in a timely and appropriate manner regarding the status of service orders
Have or obtain a working knowledge of the maintenance terminology used in communications with property owners, guests and vendors regarding all maintenance issues
Communicate well with Maintenance Manager regarding issues/problems related to specific service orders as well as internal departmental issues
Be able to navigate challenging customer service issues with tact and professionalism
Maintain a professional and objective demeanor under pressure
Assist Technicians with documenting service order completion notes for accuracy, and to provide a timeline with details for homeowners.
Develop a strong working knowledge of Escapia both front end and back end
Be familiar with functions performed by other departments especially in areas that overlap maintenance
Develop a strong working relationship with vendors and Maintenance Team Members
Have a working knowledge of our properties and their locations/ layouts
Proficiency in key cutting
Function well in a team environment
Perform all administrative office functions including filing, keeping the office space neat and organized, etc.
Develop a strong working relationship with team members in other departments