About The Position

Resolves complex technical issues for Truist's Network applications. Please note that for this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Requirements

  • Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
  • In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
  • Understanding of key business processes and competitive strategies related to the IT function.
  • Ability to plan and manage projects.
  • Ability to solve complex problems by applying best practices.
  • Ability to provide direction and mentor less experienced teammates.
  • Ability to interpret and convey complex, difficult, or sensitive information.

Nice To Haves

  • VTAM/Network, IBM Mainframe
  • VTAM / SNA (EE Configurations) / TCP/IP Experience
  • Encryption and certificate management
  • Familiarity with network security protocols (IPSec, AT-TLS, SSH) and network monitoring (Omegamon, NetMaster, Traces)
  • Experience with logical connectivity between applications and mainframe subsystems
  • Knowledge of Coupling facility support, High Availability and Automation
  • Familiarity with parallel sysplex (GDPS), IBM System utilities
  • Bachelor's degree and six years of experience or work experience equivalent.
  • Banking or financial services experience
  • Rotation of on-call support and occasional weekend work.

Responsibilities

  • Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
  • Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
  • Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
  • Documents all relevant end-user interactions and steps taken to resolve incidents.
  • Has occasional contact with end-users.
  • Communicates status of issue resolution to internal customers.
  • May engage and manage outside vendors.
  • Applies in-depth knowledge of application support and an understanding of best practices.
  • Typically leads moderately complex projects and participates in larger, more complex initiatives.
  • Solves complex technical and operational problems.
  • Acts as a resource for teammates with less experience.
  • May have people management responsibilities for a small team.

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • disability
  • accidental death and dismemberment
  • tax-preferred savings accounts
  • 401k plan
  • vacation
  • sick days
  • paid holidays
  • defined benefit pension plan
  • restricted stock units
  • deferred compensation plan
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service