Mainframe Support Analyst

Ascension•Remote,

4d•$79,512 - $110,835•Remote

About The Position

This role is responsible for monitoring and managing daily mainframe job schedules to ensure the timely and accurate completion of critical batch processing cycles. The analyst will respond to user problems and system alerts, troubleshoot application issues, automate repetitive mainframe tasks, and maintain operational documentation. The position also includes participating in a rotating on-call schedule for 24/7 support.

Requirements

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Hands-on experience with CA ESP, CA View/Deliver, or similar mainframe workload automation and scheduling tools.
Working knowledge of Mainframe z/OS, JCL, and experience automating processes using scripting languages such as REXX, CLIST, or JCL scripting.

Responsibilities

Monitor and manage daily mainframe job schedules using CA ESP to ensure the timely and accurate completion of critical batch processing cycles.
Respond to user problems and system alerts by listening, clarifying, and providing effective, timely technical resolutions.
Independently troubleshoot application problems, including identifying and resolving job abends, batch failures, and scheduling conflicts.
Analyze operational workflows to automate repetitive mainframe tasks and optimize scheduling configurations, contributing to overall system efficiency.
Write and maintain clear, concise documentation for operational procedures, system standards, and rerun instructions to support the team's knowledge sharing.
Participate in a rotating on-call schedule, providing coverage every third week to ensure 24/7 operational support.