Mainframe Operator

Varmoda•Oakland county, MI

15h•Onsite

About The Position

Oakland County's Department of Information Technology is seeking a Mainframe Operator to support enterprise infrastructure operations and serve as a Level 1 Incident Manager for critical technology incidents and service disruptions. This role is responsible for monitoring enterprise systems, responding to incidents, maintaining operational awareness across infrastructure services, and supporting IBM Mainframe environments. The ideal candidate will possess strong monitoring, troubleshooting, and communication skills while working effectively with IT staff, vendors, and business stakeholders in a 24x7 operational environment.

Requirements

Experience supporting enterprise operational environments and infrastructure monitoring.
Experience monitoring and troubleshooting IT systems, networks, servers, or mainframe environments.
Strong incident management and problem-resolution skills.
Ability to quickly assess, prioritize, and escalate critical operational incidents.
Experience using enterprise monitoring and alerting tools.
Strong communication and customer service skills.
Ability to interact effectively with: IT Support Teams, Infrastructure Teams, Vendors, Internal Customers
Ability to work a flexible schedule including: Holidays, Day Shifts, Afternoon Shifts, Midnight Shifts
Ability to lift up to 50 pounds.
Ability to work onsite full-time.

Nice To Haves

Experience working in IBM Mainframe environments.
Experience reviewing or validating Job Control Language (JCL).
Experience supporting enterprise operations centers or network operations centers.
Familiarity with infrastructure monitoring and availability management processes.
Experience supporting 24x7 operational environments.
Knowledge of service management and incident management best practices.
ITIL Foundation Certification
IBM Mainframe Certifications
CompTIA Server+ Certification
CompTIA Network+ Certification
Microsoft Fundamentals Certifications
Candidate must successfully satisfy Oakland County background check requirements.
Experience with Microsoft Teams (5+ Years Preferred)
Experience with What's Up Gold
Experience with Pingdom
Experience with PRTG Network Monitor
Experience with Enterprise Infrastructure Monitoring Tools
Experience with Incident Management Platforms

Responsibilities

Serve as a Level 1 Incident Manager for critical IT incidents and operational events.
Create, escalate, triage, track, and document technology-related incidents.
Monitor enterprise infrastructure, services, and connectivity using graphical monitoring tools.
Monitor IBM Mainframe control consoles and review system performance metrics.
Respond to operational alerts, outages, service interruptions, and infrastructure issues.
Coordinate communication between IT teams, customers, vendors, and support personnel during incident response activities.
Maintain awareness of system availability, uptime, and performance across enterprise environments.
Assist with reviewing and validating Mainframe Job Control Language (JCL) processes.
Perform operational tasks, deliveries, and routine support functions as assigned.
Escalate incidents appropriately to technical support teams based on operational procedures.
Maintain incident documentation and operational records.
Support continuous system availability and operational stability initiatives.
Follow established operational standards, incident management processes, and service management procedures.