Mainframe Operator
About The Position
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services. Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language. Perform deliveries as assigned and must be able to lift 50 pounds.
Requirements
- Excellent communication skills.
- In-depth knowledge and at least 5 years of experience with Microsoft Teams.
- Experience with What’s Up Gold, Pingdom, PRTG, and IBM Mainframe.
- Ability to lift 50 pounds.
Responsibilities
- Act as a Level 1 Incident Manager for critical incidents/events related to IT technology.
- Create, escalate, triage, and track customer technology-related incidents.
- Collaborate with IT staff, customers, and vendors.
- Utilize graphical monitoring systems to track availability and status of infrastructure connectivity, assets, and services.
- Monitor mainframe control consoles and periodically check system performance.
- Assist with the review/validation of mainframe job control language.
- Perform deliveries as assigned.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
