Mainframe Operator

Cb•Pontiac, MI

16h•Onsite

About The Position

The Mainframe Operator functions as a Level 1 Incident Manager for critical incidents and events involving various IT technologies. The role quickly creates, escalates, triages, and tracks customer technology-related incidents, and uses graphical monitoring systems to track the availability and status of infrastructure connectivity, assets, and services. The operator monitors mainframe control consoles and periodically checks system performance, and may assist with reviewing and validating mainframe job control language. The role requires onsite presence, with no work-from-home option. Applicants may be asked to work holidays and day, afternoon, and/or midnight shifts. Compensation is $45.00–$50.00 per hour.

Requirements

Excellent communication skills.
Must be able to lift 50 pounds.
Must work onsite; work from home is not available.
May be requested to work holidays and day, afternoon, and/or midnight shifts.

Responsibilities

Create, escalate, triage, and track customer technology-related incidents.
Use graphical monitoring systems to track the availability and status of infrastructure connectivity, assets, and services.
Monitor mainframe control consoles and periodically check system performance.
May assist with reviewing and validating mainframe job control language.
Perform deliveries as assigned.
Collaborate with IT staff, customers, and vendors.