Product specialist-Columbus OH-Remote
About The Position
This role involves scheduling and managing mainframe & distributed batch jobs using BMC Control-M/Enterprise Manager (EM) and maintaining job calendars. The analyst will monitor AJF batch workloads, identify and resolve common ABENDs using JCL, and troubleshoot job issues using TSO/ISPF. Responsibilities also include analyzing alerts/shout messages, assessing severity, following escalation procedures, and ensuring SLA compliance. The position requires documenting incidents and tasks in ServiceNow and communicating issues clearly to support teams and management. Additionally, the analyst will utilize monitoring tools such as Nagios, IP Monitor, and Tivoli to identify server problems.
Requirements
- Control-M/EM
- JCL
- TSO/ISPF
- Mainframe Batch
- ABEND Resolution
- AJF
- ServiceNow
- Nagios/IP Monitor/Tivoli
- Strong written & verbal communication
Responsibilities
- Schedule and manage mainframe & distributed batch jobs using BMC Control-M/Enterprise Manager (EM) and maintain job calendars.
- Monitor AJF batch workloads, identify and resolve common ABENDs using JCL, and troubleshoot job issues using TSO/ISPF.
- Analyze alerts/shout messages, assess severity, follow escalation procedures, and ensure SLA compliance.
- Document incidents and tasks in ServiceNow and communicate issues clearly to support teams and management.
- Utilize monitoring tools such as Nagios, IP Monitor, and Tivoli to identify server problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
