Mailroom Specialist

The Southern Baptist Theological Seminary•Louisville, KY

5d•Onsite

About The Position

The Mailing Services Specialist position represents a specialized role for assisting with the day-to-day operations of the Mailroom. This associate will primarily handle the more technical, and at times confidential, mailing processes.

Requirements

Pursuing a 4-year degree
Experience working in a fast-pace environment, preferably in a retail context
Experience with customer interaction and problem solving
Proficiency in Jenzabar, Google Sheets, and Pitney Bowes
Proficiency in POS systems, including Lightspeed, Pitney Bowes, Papercut

Responsibilities

Manage the Mailing Services email by responding to and sending emails on a daily basis
Problem solve unknown and/or questionable mail (e.g., letter mail, packages)
Work closely with department offices for specialized projects requiring specific shipping solutions (e.g., Institution Advancement's grad boxes, donor mail and gifts)
Conduct end of month finance reporting and process Business Reply Mail with Accounting
Handle Mailbox Assignments, Removals, and Rentals
Become proficient in Jenzabar, Google Sheets, and Pitney Bowes
Maintain organized and efficient processes
Oversee the distribution and collection of mailbox keys
Maintain check-in and check-out procedures for mailboxes
Order key copies
Process forwarding mail by utilizing mail forwarding software in Jenzabar
Keep student profiles up to date in mailroom systems
Provide support to Assistant Manager with various administrative tasks as assigned
Perform general associate duties when required
Performs other duties as may be assigned by supervisor