Mailroom & Print Services Associate

Ricoh Americas Holdings•Middleton, WI

8d•Onsite

About The Position

This position is accountable for the daily operations of a solo-person site, performing contracted office services. These services include, but are not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. The role involves operating office equipment such as PCs, Copiers, Multifunction Devices, and Imaging & Mail Equipment. Responsibilities may extend to Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, and the delivery and processing of mail. The Associate will have formal, daily contact with the customer and is responsible for the effective implementation and management of RICOH Service Excellence Programs. A key aspect of the role is understanding how to operate the required equipment/software efficiently to achieve service level agreements and achieving profitability by effectively utilizing company materials and supplies. Additional duties may include maintaining daily routine functions like creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and supporting as required. Interaction with contracted vendors, facility management, and occupants may also be part of the role. The Associate may be responsible for office-supply inventory re-ordering and conference room coordination, including A/V equipment resource management. Maintaining positive internal working relationships through professional communication and collecting/providing data to leadership and customers are also essential. Completing monthly reports to customers with leadership support and ensuring financial responsibilities are met are part of the role. Other duties may be assigned.

Requirements

High school or GED is required
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year Customer facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate Problem-Solving Skills
Basic Customer Service skills
Basic Technical aptitude
Basic Written and Verbal Communication skill

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.
Handles formal contact with the customer, on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence Programs.
Understands how to operate the required equipment/software efficiently to achieve service level agreements.
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
May include interaction with contracted vendors, facility management and occupants.
May be responsible for office-supply inventory re-ordering.
May be responsible for Conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned.