Mailroom Operations Associate Manager

SS&C•Kansas City, MO

5d•Onsite

About The Position

The Mail Center at SS&C Technologies plays a critical role in supporting daily business operations by ensuring the accurate, timely, and secure handling of incoming and outgoing mail and packages. This role involves sorting, distributing, and processing physical correspondence, maintaining organized records, and coordinating shipments. Attention to detail, reliability, and a strong sense of confidentiality are essential, as the Mail Center helps facilitate smooth communication and operational efficiency across the organization.

Requirements

High school diploma or equivalent required
3+ years of experience in mailroom operations, distribution services, or a related field.
Strong knowledge of postal regulations, shipping carriers, and mailroom equipment.
Proficiency in using mailroom software and Microsoft Office Suite (Word, Excel, Outlook).
Excellent organizational and time management skills.
Strong communication and interpersonal skills, with the ability to lead and motivate a team.
Ability to lift and move packages weighing up to 50 pounds
Valid driver's license may be required for local deliveries.
Detail-oriented with a focus on accuracy and efficiency.
Ability to work effectively in a fast-paced environment and manage multiple priorities.

Nice To Haves

Associate's or Bachelor's degree preferred.
1+ year of supervisory or leadership experience preferred.

Responsibilities

Manage and supervise a team of mailroom and distribution staff, including scheduling, training, performance reviews, and disciplinary actions.
Oversee the sorting, processing, and distribution of all incoming and outgoing mail, interoffice correspondence, and packages.
Ensure timely and accurate delivery of mail to various departments and individuals within the organization.
Maintain inventory of mailroom supplies and equipment, initiating orders as needed.
Operate and maintain mailroom machinery such as postage meters, inserters, and mail sorters.
Implement and enforce mailroom policies and procedures to ensure compliance with company standards and postal regulations.
Troubleshoot and resolve issues related to mail delivery, equipment malfunctions, and staff performance.
Collaborate with other departments to optimize distribution processes and meet internal client needs.
Generate reports on mail volume, distribution costs, and staff productivity.
Identify and implement process improvements to enhance efficiency and reduce operational costs.
Ensure adherence to security protocols for handling sensitive documents and packages.