Mailroom Intake Clerk (WEEKEND SHIFT) - Peak Health ) - Peak Health

WVU Medicine

11d•Onsite

About The Position

Come join our Peak Health team at WVU Medicine as an Intake Clerk, contributing to the foundation for an innovative, new health plan. This position will report to the Mail Room & Operations Intake Supervisor, playing a unique and important role in our mission to change healthcare for the better. This role performs a wide range of administrative and support duties related to processing inbound and outbound customer transactions and/or documents, including claim forms, notifications, and communications that enter the mailroom in paper form, while maintaining compliance with HIPPA and CMS guidelines.

Requirements

High School diploma or equivalent
At least One (1) year of administrative, insurance, or customer service experience
Knowledge of HIPPAA and privacy regulations
Requires attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
Proficiency with Microsoft Office Products, Word, Excel and other systems are needed to maintain system files and logs to be Medicare compliant.
Demonstrated ability to build and retain relationships
Standing, walking, and movement will be required throughout the day.
Ability to lift, pull or push up to 30 (thirty) pounds.

Nice To Haves

Associate degree in healthcare or business-related field
Two (2) plus years of administrative, insurance, or customer service experience.
Previous experience in mail room operations, document intake, or related administrative roles, preferably within the healthcare or insurance industry

Responsibilities

Sorting, scanning, indexing, routing, printing, and mailing records related to Medicare and business office standards.
Assist with incoming mail and deliver to appropriate individuals and departments; processes outgoing mail.
Ensure compliance with HIPPA guidelines when processing incoming mail.
Maintain HIPPA compliance when producing patient related information.
Log of incoming and outgoing mail and track deliveries for documentation and reporting purposes.
Receiving, sorting, and distributing incoming mail and packages
Timely and accurate delivery of mail to the appropriate departments or individuals
Accurate and timely data entry of document information into relevant systems or databases
Utilize quality control measures to ensure the accuracy and completeness of data
Follow standard operating procedures (SOPs) for document intake and processing
Follow security protocols for mail handling and document intake to safeguard against loss, theft, or unauthorized access