Mailroom coordinator
EXL•Hartford, CT
•Onsite
About The Position
The Mailroom Coordinator is responsible for various mailroom functions including document receiving, opening, sorting, preparation, scanning, mailing, and archiving. This role involves managing inbound and outbound mail, processing electronic records, and ensuring compliance with regulations like HIPAA. The coordinator will operate mailroom equipment and maintain tracking of outgoing correspondence.
Requirements
- High school diploma or equivalent
- Prior experience in mailroom, production or back office, especially in insurance or healthcare setting
- Prior experience as a document processor or working with Medical Records
Responsibilities
- Accepting mail, logging mail and matching mail to record retrieval order.
- Prepared and coordinate facility packets for mail
- Sorting and scanning documents
- Open, review and sort incoming mail received from Custodian of Records/Providers, Court Systems, Opposing Counsels and Clients.
- Accurately log in mail, review and identify content and match to a record retrieval order.
- Prepare paper medical records and other healthcare related correspondence for scanning.
- Review, prepare and process incoming electronic records received via e-fax, email, CD, SFTP, web portal.
- Scan invoices and payment checks and attached to portal.
- Monitor email accounts and respond to inquiries from internal Operations teams.
- Operate postage meter, inserter, scanner, printers.
- Generate, Review, and prepare files of outgoing letters to Providers on a daily basis.
- Maintain tracking of all outgoing letters using Excel spreadsheets.
- Review and process return mail.
- Meet quality and productivity standards as indicated by service level.
- Comply with HIPAA and other regulations regarding confidentiality of information.
- Open, review and sort incoming mail by Client / Audit Program.
- Accurately review and prepare paper Medical Records and other Healthcare related correspondence for scanning following a standardized process.
- Organize pages received and scan using printer and scanner
- Review scan to ensure pages are uploaded and readable
- Organize and archive physical documents
- Shred documents daily, weekly and monthly as defined by procedures.
Benefits
- For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
