Mailroom Clerk

TransUnion•Ridley Park, PA

2d•Onsite

About The Position

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview Imaging Services – Consumer Operations Support is a compliance-focused team responsible for the digitization of written consumer correspondence received by TransUnion. The team manages a high volume of inbound consumer mail, supporting requests such as credit report disputes, credit report copies, and credit freezes. This is achieved through the accurate receipt, preparation, categorization, and scanning of documents into the appropriate processing workflows. This role reports directly to the Senior Lead of the Consumer Operations Support division. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

Requirements

Must be able to work their schedule (10:00 AM – 6:30 PM, Mon-Fri).
Essential employee, 100% work from office.
Good organization and communication skills.
Ability to prioritize in a fast-paced setting.
Must possess the ability to multitask and work independently.
Flexibility to perform multiple tasks in environment that changes daily based on incoming work.
Ability to maintain focus, flexibility, and consistently deliver high output.
You must be able to lift to 30 lbs. consistently throughout the workday.

Nice To Haves

Index documents in OnBase.
Understanding of credit reporting laws.

Responsibilities

As a team member, the Imaging Services Clerk is responsible for digitizing written Customer/Consumer correspondence. This includes receiving, prepping, categorizing and scanning all documents.
Emphasis is on accuracy, attention to detail and knowledge of doc types and procedures for each.
Open, prepare, sort, read, review, count, scan and batch incoming mail and all other necessary documents such as contracts, legal communications, law enforcement reports, or departmental requests.
Meet or exceed efficiency, production, and quality standards each month and ensure departmental procedures are followed.
Collaborate with team members and management.
Share office equipment including scanners and workstations and ensure it is cleaned up after use before passing on to another team member.
Relay production concerns timely and effectively to supervisors.
Work on special projects and perform other related duties as assigned.
Extreme confidentiality in all matters relating to the position.
Ability to timely escalate production issues.

Benefits

day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
Tax‑advantaged HSA and FSA accounts
company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
Legal plan, pet insurance, and travel accident coverage.
Adoption assistance and fertility planning coverage to caregiver support
Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
401(k) with employer match and Employee Stock Purchase Plan (ESPP).
Financial wellness resources, career coaching, and optional long‑term care insurance
Tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.