MAILROOM CLERK (FULL TIME)
About The Position
The Mailroom Clerk accurately and promptly processes mail and distribution services items while providing a high level of customer service. The role is located at Pfizer Torrey Heights in San Diego, California, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. No experience is necessary, and training is provided. ESFM, the corporate Integrated Facilities Management division of Compass Group USA, provides workplace facilities and support services. The position handles mail, courier, shipping, and messenger items, follows client standard operating procedures, monitors packages for hazardous or suspicious materials, and responds to customer inquiries.
Requirements
- High school diploma or equivalent.
- Relevant prior customer service experience.
Nice To Haves
- Current Dangerous Goods shipping certificate (49 CFR and IATA) preferred.
- Working knowledge of domestic and international shipping of dangerous and non-dangerous goods, including country-specific guidelines, preferred.
- Experience using shipping software for common carriers such as UPS, DHL, and FedEx preferred.
Responsibilities
- Receive, sort, deliver, pick up, and process courier items, interoffice mail, magazines, and all classes of USPS mail.
- Verify and maintain records of incoming and outgoing shipments and prepare items for shipment.
- Track courier and accountable items, including FedEx, UPS, and Certified Mail.
- Package, mark, label, and process non-hazardous and hazardous materials using carrier-specific software.
- Research and route unidentified and generic mail.
- Coordinate, stage, and transport bulk mail items.
- Receive, log, deliver, and track messenger items.
- Follow processes established in the client standard operating procedures.
- Monitor packages for hazardous and suspicious materials.
- Follow established customer inquiry processes and respond to customer needs and requests.
- Maintain accurate records of customer inquiries and fulfillment of requests.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
