Mailroom Clerk (Full Time)
About The Position
ESFM is seeking a full-time Mailroom Clerk to accurately and promptly process all Mail and Distribution Services items with the highest level of customer service. This role involves receiving, sorting, delivering, and processing various types of mail and shipments, including courier items, interoffice mail, magazines, and USPS mail. The clerk will also be responsible for tracking shipments, packaging and labeling materials for shipment, and coordinating bulk mail. A strong emphasis is placed on following client standard operating procedures (SOPs), monitoring packages for hazardous materials, and responding to customer needs. ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA. Rooted in hospitality, ESFM elevates the workplace experience by providing innovative FM solutions that ensure a safe, healthy, and sustainable environment. They serve clients in Life Science, Technology, Oil & Gas, and Manufacturing markets, self-performing 80% of their IFM solutions. Their service categories include Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support, and Workplace solutions. ESFM aims to create a consistent hospitality experience for clients, leading to higher engagement and productivity from their employees.
Requirements
- High School diploma or equivalent.
- Relevant prior customer service experience.
Nice To Haves
- FedEx and UPS shipping and receiving experience preferred.
- Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
- Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
- Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.).
Responsibilities
- Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
- Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
- Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
- Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
- Researches and routes unidentified and generic mail.
- Coordinates, stages, and transports bulk mail items.
- Receives, logs, delivers and tracks messenger items.
- Follows all processes established in the client standard operating procedures (SOP’s).
- Monitors packages for hazardous and suspicious materials.
- Follows established customer inquiry processes and responds to customer needs and requests.
- Maintains accurate records of customer inquiries and fulfillment of requests.
- Performs other duties as assigned.
Benefits
- Sign-on bonus
- Competitive benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
