Mailroom Clerk

JLL•Washington DC, DC

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Mailroom Clerk – JLL What this job involves: The Mailroom Clerk is responsible for supporting daily mailroom operations by handling incoming and outgoing mail, courier services, and package distribution for client sites. This role helps ensure accurate and timely mail processing while maintaining organized records, inventory, and mailroom procedures. The position also supports operational efficiency, client service excellence, and compliance with site policies and service standards. Success in this role requires strong attention to detail, professionalism, teamwork, and a customer-focused approach.

Requirements

High school diploma or equivalent required.
Previous experience in a mailroom, shipping/receiving, administrative, or customer service role.
Ability to handle physical tasks including lifting, sorting, and moving packages and mail items.
Strong organizational skills with attention to detail and accuracy.
Basic computer proficiency, including experience with email and electronic recordkeeping systems.
Strong verbal and written communication skills.
Ability to work independently while supporting a team-oriented environment.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience working in a corporate office or professional services environment.
Familiarity with courier services, shipping procedures, and package tracking systems.
Basic knowledge of inventory management and mailroom operations.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer service experience supporting internal or external clients.
Experience supporting operational performance goals or service level expectations.
Understanding of workplace safety procedures and operational compliance standards.

Responsibilities

Process, sort, distribute, and track incoming and outgoing mail, courier deliveries, and packages.
Maintain accurate electronic logs, records, and files related to mailroom operations and package tracking.
Coordinate special mail handling requests, including bulk mail and priority deliveries.
Maintain mail stops, package storage areas, and mailroom organization to support efficient operations.
Research and respond to client inquiries regarding mail and package status or delivery concerns.
Conduct routine mailroom inspections and monitor inventory levels for operational supplies.
Support site operations and contribute to a collaborative, service-oriented work environment while following JLL policies and client requirements.