Mailroom Attendant

KW Property Management Careers•Naples, FL

8d•Hybrid

About The Position

This position is responsible for preparing and delivering all packages, sorting and delivering mail to appropriate mailboxes, and maintaining accurate records. The role involves interacting with residents and staff in a polite and diplomatic manner, ensuring high-priority mail is processed correctly, and updating resident information in the computer database. The position requires utilizing proper phone etiquette and logging maintenance requests. The work environment is primarily indoors, with occasional outdoor work for package delivery. Reasonable accommodations are available for individuals with disabilities.

Requirements

Prior experience in a related position or in similar capacity.
Working knowledge of computer and associated programs; MS Office Suite.
Ability to multi-task, set and manage priorities.
Excellent communication and listening skills to interact with a diverse and multi-culture population.

Responsibilities

Prepare and deliver all packages.
Notify owners of packages too large to fit in the mailbox.
Sort mail and deliver in the appropriate mailboxes.
Provide renters with mail box keys and maintain key logs.
Hold 1st Class mail up to sixty (60) days per request from owners.
Report any unforeseen issues to the General Manager.
Deal with customers in a polite and diplomatic manner.
Ensure that high priority incoming & outgoing mail is processed in accordance with its priority.
Maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
Log in maintenance requests from residents and staff.