Mailroom Associate

SPS-North America•New York, NY

7d•Onsite

About The Position

SPS Global is seeking a dependable and detail-oriented Mailroom Associate to support mail, shipping, and business service center operations. This role is responsible for ensuring the accurate and timely handling of inbound and outbound mail, packages, and office support services while delivering a high level of professionalism and customer service. The ideal candidate thrives in a fast-paced operational environment, demonstrates strong organizational skills, and takes pride in supporting workplace efficiency and client satisfaction. The Mailroom Associate provides exceptional mail and shipping/receiving services by supporting daily operational functions including inbound and outbound mail processing, package distribution, shipping coordination, and business service center support. This role also assists with reception, concierge, and hospitality coverage when needed, helping maintain a seamless workplace experience for employees and visitors.

Requirements

High School Diploma or equivalent
Ability to work assigned hours determined by manager
Strong verbal and written communication skills
Excellent organizational and time-management skills
Ability to multitask and prioritize responsibilities effectively
Basic computer proficiency and ability to learn operational systems
Professional appearance and customer-focused mindset
Ability to lift or move packages weighing 40 lbs. or greater frequently
Ability to move materials using wheeled carts with 60 lb capacity
Ability to walk, bend, kneel, stand, and sit for extended periods
Manual dexterity for operating office machinery and mailroom equipment
Ability to communicate and interpret information effectively using oral, written, hearing, and visual comprehension

Nice To Haves

2+ years of experience in mailroom, shipping/receiving, office services, or logistics operations
Working knowledge of multifunction devices (MFDs) and mailroom equipment
Experience with shipping procedures, tracking systems, and package handling

Responsibilities

Receive inbound mail and packages and input items into chain-of-custody systems
Sort and distribute incoming mail and packages to company personnel
Manage outgoing mail and package transactions
Perform shipping and receiving duties for office materials and supplies
Notify employees upon receipt of inbound deliveries
Serve as the point of contact for mail and package inquiries
Maintain records of receipt dates, mailing activity, and operational documentation
Operate mailroom equipment including postage meters, photocopiers, folding/inserting machines, and multifunction devices
Submit work orders and service requests as needed
Maintain the Business Service Center in a clean and organized condition
Monitor inventory levels and replenish office and operational supplies accordingly
Deliver 5-star customer service across all forms of communication
Build professional relationships with customers and internal teams
Maintain professionalism and composure during sensitive or high-priority situations
Train backup personnel and provide guidance on policies and procedures
Provide reception, concierge, or hospitality coverage as operational needs require
Proactively seek additional tasks during downtime