Mailroom Associate

JLL•Reston, VA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Mailroom Associate – JLL What this job involves: As a Mailroom Associate at JLL, you'll be the vital connection keeping our Reston, Virginia client site running smoothly. This hands-on role combines mail operations, facility support, and white-glove customer service to ensure seamless daily operations. You'll manage everything from incoming packages to supply replenishment, serving as a key resource for building occupants while maintaining the professional environment our clients expect. If you thrive in active, varied work and take pride in organizational excellence, this opportunity offers a dynamic environment where your contributions directly impact workplace functionality and employee satisfaction.

Requirements

High school diploma or equivalent
1-2 years of related experience in mailroom operations, facility support, or similar service-oriented roles
Valid driver's license with clean driving record and reliable personal transportation
Demonstrated customer service excellence with ability to deliver white-glove service standards
Physical capability to remain on feet for extended periods and regularly lift/move up to 25 pounds, occasionally up to 50 pounds
Strong organizational skills with proven ability to manage multiple tasks simultaneously and meet same-day deadlines
Self-motivated work style with exceptional attention to detail and time management abilities.

Nice To Haves

Working knowledge of Corrigo facility management software or similar work order systems
Experience operating reprographic equipment including copiers, printers, and related office technology
Familiarity with shipping carrier systems and postage meter operations
Background in corporate office environments or professional building settings
Basic troubleshooting skills for common office equipment issues.

Responsibilities

Receive, sort, and distribute all incoming mail and courier packages on the same day of receipt, ensuring timely delivery to building occupants
Process outgoing shipments through multiple carriers (FedEx, UPS, USPS), applying correct postage and managing mail stop pickups throughout the facility
Maintain supply inventory across the site by stocking copy rooms, printing devices, and breakrooms with necessary materials while ensuring cleanliness standards
Service reprographic equipment by responding to paper jams, replacing interchangeable parts, and troubleshooting basic operational issues
Conduct facility walkthroughs to identify and log building maintenance needs through Corrigo work order system, responding to assigned tickets within established timeframes
Track and document daily workflow activities on volume reports, submitting weekly summaries to your Lead for operational oversight
Provide employee move services and complete additional facility support tasks as assigned by the Facility Manager.