Mail Services & Courier Associate

Ricoh Americas Holdings•Harrisonburg, VA

5d•Onsite

About The Position

The Mailroom & Courier Services Associate is responsible for the efficient processing, sorting, distribution, collection, and delivery of incoming and outgoing mail and packages. This role operates a company vehicle to complete scheduled delivery routes, provides excellent customer service, maintains accurate mail and package tracking, and supports shipping, receiving, and bulk mail operations. The ideal candidate demonstrates strong attention to detail, accuracy in numeric sequencing and routing, safe driving practices, reliability, and a commitment to delivering exceptional service. This position requires frequent standing, walking, lifting, and handling of mail and packages throughout the workday. Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site configuration.

Requirements

High school diploma or GED
1-2 years of related work experience
Valid driver's license with an acceptable driving record
Strong attention to detail and accuracy
Ability to follow numeric sequencing, routing, and tracking procedures
Strong customer service and communication skills
Ability to work independently and manage time effectively
Basic computer and recordkeeping skills
Reliable attendance and punctuality

Nice To Haves

Previous mailroom, courier, delivery, shipping/receiving, logistics, or related experience preferred
Experience operating company or commercial vehicles preferred
Working knowledge of copier and other related equipment and repair is preferred
Requires knowledge and understanding of shipping/receiving procedures
Basis electronics knowledge is preferred
Possesses ability to work independently and flexibly to complete projects
Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials
Possesses ability to comprehend instructions concerning mail delivery
Possesses troubleshooting and problem solving skills
Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications
Possesses excellent customer relations skills and excellent verbal communication skills

Responsibilities

Sort, process, meter, and distribute incoming and outgoing mail and packages.
Ensure accurate routing and delivery of mail based on addresses, departments, mailbox numbers, tracking information, and delivery sequences.
Maintain mail and package accountability through accurate recordkeeping and tracking procedures.
Process express, certified, registered, and other specialized mail services as required.
Apply appropriate postage and prepare mail for shipment.
Assist with bulk mail projects, including material preparation, sorting, stacking, bundling, and binding.
Transport mail to designated postal and shipping facilities when required.
Maintain organized mailroom work areas and ensure compliance with established procedures.
Safely operate a company vehicle to perform scheduled mail and package delivery routes.
Complete established delivery and collection routes multiple times per day.
Deliver and pick up mail, packages, and business materials from designated locations.
Verify delivery accuracy and maintain high standards of service and accountability.
Comply with all traffic laws, company vehicle policies, and safety procedures.
Receive, inspect, sort, and distribute incoming shipments.
Prepare outbound packages and documentation for shipment.
Coordinate with shipping carriers and internal customers regarding deliveries and pickups.
Assist with loading, unloading, and movement of packages and materials.
Provide courteous and professional service to employees, visitors, and customers.
Respond to inquiries regarding mail, package status, and delivery schedules.
Address service issues promptly and escalate concerns when appropriate.
Serve as a positive representative of the organization while performing delivery and mail services.
Maintain logs, tracking records, and operational reports related to mail and package activity.
Monitor inventory levels of mailroom and shipping supplies.
Assist with filing, document handling, and other site support functions as assigned.
Support meeting room setups and other facility services as needed.
Perform additional duties as assigned.