Mail Services Clerk

HeiTech Services • Chicago, IL

16h • Onsite

About The Position

The Mail Services Clerk performs a full range of mail center operations, including mail processing, distribution, shipping, receiving, customer service support, and handling incoming general and consumer telephone calls in support of government operations. The role ensures the secure, accurate, and timely handling of incoming and outgoing mail, accountable mail, and packages, while maintaining compliance with established procedures, security requirements, and performance standards. This position is a key member of the site operations team and contributes to mission success by delivering reliable service, maintaining accurate records, and supporting operational continuity.

Requirements

• High School Diploma or equivalent.
• Ability to lift up to 70 pounds.
• Ability to perform physical tasks.
• Must be a U.S. citizen and able to obtain a public trust clearance.
• Knowledge of mail processing procedures.
• Familiarity with USPS, and UPS.
• Strong organizational skills.
• Attention to detail.
• Effective communication skills.
• Ability to follow procedures.
• Proficiency in Microsoft Office.

Responsibilities

• Receive, sort, and distribute incoming mail, packages, and accountable items.
• Prepare outgoing mail for shipment using USPS, UPS, and other carriers.
• Verify proper addressing, labeling, and postage.
• Process certified, registered, express, and accountable mail types.
• Maintain chain-of-custody documentation.
• Perform scheduled mail pickups and deliveries.
• Receive, inspect, and log incoming packages.
• Coordinate delivery to recipients.
• Prepare packages for shipment.
• Maintain shipping logs and tracking data.
• Support bulk mailings and special projects.
• Provide professional customer service.
• Answer and appropriately route incoming general and consumer telephone calls.
• Respond to mail and shipping inquiries.
• Assist with packaging and shipping requests.
• Communicate with management on service issues.
• Maintain accurate logs and records.
• Track mail volumes and shipment activity.
• Assist with operational reports.
• Ensure compliance with documentation requirements.
• Maintain inventory of supplies.
• Support office moves and special projects.
• Maintain clean and safe work environment.
• Cross-train in related functions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED