Mail Services Associate Lead

The Millennium Group•New York, NY

3d•Onsite

About The Position

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. Summary: Experienced Mail Service Lead with 2–5 years of mail and messenger operations expertise, responsible for overseeing the full lifecycle of incoming and outgoing materials including receipt, inspection, processing, documentation, sorting, and delivery across multiple tenant locations. Ensures accurate package scanning, safe handling procedures, and timely courier preparation using systems such as UPS and Microsoft Office tools. Known for strong customer service, clear communication, attention to detail, and the ability to work independently or collaboratively. Adept at maintaining logs and records, supporting departmental cross‑training, and performing physically demanding tasks including lifting up to 50lbs. and operating mail carts.

Requirements

High School diploma or equivalent (GED).
Minimum of 2-5 years Mail/Messenger services related experience preferred with knowledge of commonly used Office Services procedures.
1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
Excellent customer service skills; must possess a "can do" attitude.
Excellent communication skills both verbal and written.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Attention to detail.
Ability to handle mail or hand cart
Must be able to lift up to 50 pounds.

Responsibilities

Handle all materials received in the Mail/Messenger Center [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].
Deliver, pickup, and transport materials within, between, to, and from various tenants.
Insure that all packages are scanned and processed correctly.
Inspect deliveries for suspicious or threatening items.
Pickup outbound boxes and packages from tenants.
Ability to sort items into categories according to established methods.
Prepare items for processing, shipment or transportation.
Enter activity data in logs, maintain records.
Ensure all safety procedures are followed at all times.
Prepare and process outbound courier shipments using computer or service provider's equipment [such as UPS].
Ability to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
Other duties as assigned by manager.