Mail Room Specialist II

EMS Management & Consultants Inc•Winston-Salem, NC

8d•Onsite

About The Position

This position is primarily responsible for downloading, printing, and preparing documents to be either uploaded into EMSafe or delivered via the US Postal Service. This position will provide backup support for all Mailroom functions. The role requires a strong sense of confidentiality and professionalism, excellent organizational and multitasking skills, and the ability to work independently and as part of a team. The individual will be a role model for other team members and demonstrate critical thinking and decision-making abilities. Flexibility to work extended hours and weekends may be required.

Requirements

High School Diploma
Strong sense of confidentiality and professionalism regarding financial information, PHI, and employee relations
Strong sense of teamwork, strong interpersonal skills, and the ability to maintain composure in a fast-paced, high-pressured environment
Highly organized and multi-tasking with ability to manage time and prioritize work
Ability to function well within a cross-functional team setting and independently
Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
Detail-oriented, schedule-minded, and highly organized
Takes initiative and is self-motivated with the ability to lead the team through daily activities without prompting from Supervisor
Individual is a role model for other team members in all aspects of their performance, including but not limited to quality, company values and work ethic.
Thinks independently and makes decisions regarding work processes using critical thinking and analysis
Authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.

Nice To Haves

Prior experience in payment handling and/or mailroom or lockbox procedures
Prior experience in reconciliation, scanning/imaging, or data entry
Knowledge of HIPAA requirements and regulations
Strong and demonstrated proficiency in Microsoft Excel, including the ability to create accurate, working spreadsheets containing formulas
Working knowledge of RescueNet Billing and EMSafe

Responsibilities

Download, print, and prepare documents for mailing.
Download correspondence and payments from banking lockboxes.
Upload correspondence and payment documents into EMSafe.
Print and mail out documents requested by clients or patients.
Perform electronic transfer of funds to client bank accounts using bank scanners and iStream.
Respond to emails received via the Mailroom’s email inbox following company guidelines.
Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations.
Perform the duties of a Mailroom Specialist I as needed.
Assist in training of new hires and cross-training throughout the team.
Create and/or update job aids and sops.
Testing of EMS|MC proprietary functionality as needed.
Perform other necessary tasks as assigned by the Shared Services.
Flexibility to work extended hours to support the business as required.