Mail Room Associate- Onsite

Blue Cross Blue Shield of Arizona•Phoenix, AZ

11d•Onsite

About The Position

Produces high-quality print document output and ensures corporate & customer print requirements and deadlines are accurately met. Ensures the timely and accurate assembly, delivery and distribution of mail, packages, parcels to both internal and external customers. Operates industry appropriate equipment efficiently. Works with management, internal customers, support operations staff and service technicians to ensure accurate, efficient and cost-effective print production and fulfillment of customer and corporate communications.

Requirements

1 year of experience in an Office setting
1 year of experience using Excel
High-School Diploma or GED in general field of study
Valid Arizona driver license with acceptable driving record, or ability to obtain Arizona driver license within 30 days of hire
Intermediate skill in in use of office equipment, including copiers and telephones
Basic knowledge of personal computers and publishing software
Basic math skills sufficient to perform tasks related to packaging/mailing and inventory control
Intermediate mechanical skills sufficient to maintain and troubleshoot departmental equipment
Able to frequently lift items weighing 50 lbs or more and move objects weighing 150 lbs or more using appropriate tools or equipment
Able to work in a high noise environment.
Able to sit and/or stand for long periods of time.
Knowledge of industry standards and practices
Display appropriate manual dexterity for assigned tasks
Ability to use equipment such as floor jacks to move inventory and equipment.
Maintain confidentiality and privacy
Organize a large and diverse workload under limited time constraints and meet required deadlines
Adhere to safety measures to prevent injury and attain safely goals and metrics
Possess verbal and written communication skills
Navigate, input and maintain data records in multiple system applications
Follow and accept instruction and direction in a rapidly changing, fast paced environment
Establish and maintain working relationships in a collaborative team environment

Nice To Haves

3 years of experience in an Office setting
3 years of experience in a relevant field in healthcare
3 years of experience in operating automated insertion equipment
Intermediate Excel skill
Associate's Degree in general field of study
Intermediate skill in spreadsheets, as used in mail customization (applies to level 3)
Intermediate skill in word processing, spreadsheet, and database software
Intermediate skill in spreadsheets, as used in mail customization
Advanced knowledge of industry standards and practices

Responsibilities

Maintain workflow and prepare all incoming paper claims submissions for scanning to claims processing system
Scan all sorted claim mail batches, verify accuracy
Scan all sorted grievances, appeals, disputes, verify accuracy
Organize and maintain claims/record files
Sort incoming mail and faxes
Deliver mail throughout building, ensure remote staff has appropriate mail retrieval
Send/receive packages and mail via FedEx, UPS, DHL, USPS
Prepare all member and provider mail outs, routine and ad hoc
Prepare presentations as requested, inclusive of collating, binding
Facilitate retrieval of all requested claims/records from in-house and outside storage
Escort vendors and repair/maintenance throughout building
Deliver office supplies to appropriate staff
Manage internal stakeholder shared email inbox
Learn and utilize software and equipment (Flex stream)
Allocate job costs to responsible department
Obtain mastery in all workflows identified in Level 1 and support in the day-to-day operation of mail and print activities.
Full use and knowledge of all research tools (Processing Manuals, SharePoint, Meeting Minutes, Department Memos, and Training Material).
Be a positive influence on the team culture
Actively participate in Team meetings, vocalizing opportunities for process improvement and team knowledge share.
Periodically lead Team meetings
Efficiently operate and maintain all required software and equipment
Identify substandard performance by machines
Communicate with maintenance vendors and system support engineers as appropriate
Maintain an appropriate “pace” to work.
Actively seeks out opportunities to help others when workloads become imbalanced.
Train new personnel on: equipment operation, maintenance, troubleshooting, quality control standards and methods.
Identify and document equipment and software problems, opening service calls for technical assistance from equipment vendors and assisting the service technician with troubleshooting problems either over the phone or when the service technician arrives onsite
Troubleshoot any issues with requestor to achieve ultimate efficiency and desired output
Research & provide documentation of all inquiries to the internal stakeholder inbox. Including status and steps taken for a warm transfer to the next responsible party.
Communicate with maintenance vendors and system support engineers as appropriate
Obtain proficiency in Microsoft Office
Work independently, demonstrating resilience in overcoming obstacles and barriers
Order supplies from vendors as appropriate
Develop and maintain relationships with internal customers, colleagues and supply vendors for optimum business partnering results
Prioritize work to manage multiple priorities during peak times
Leadership role with stakeholders and customers
Advanced skill with operating and maintenance of equipment
Track and Order specific supplies for daily operation of equipment
Actively seeks out special projects for Leadership experience
Cross-train and achieve proficiency (meeting the production and quality standard requirements) in a different area within Reimbursement Services
Monitor daily work for SLA execution
Provides routine feedback to staff regarding operational protocol
Scheduling & Monitoring of priority work
QC and Auditing of daily work
Primary responsibility for EOD Vendor pick up and reconciliation of mailings
Responsible for performing and auditing fulfillment activities
Monthly Chargeback data by cost center for permit and postage mail
Back Up Manager and all Staff as needed
Provide objective and operational feedback of staff performance to Manager
Perform Operational work as required
Receiving Department Invoices into Oracle, creating Purchase Orders in Oracle
Adhere to departmental operating procedures, safety and security procedures, and quality guidelines
Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals
Perform all other duties as assigned.