Mail Order Pharmacy Technician Lead

Advocate Health and Hospitals Corporation • Menomonee Falls, WI

2d • Onsite

About The Position

The Supervisor/Lead Technician is responsible for overseeing daily operations of a patient-focused support team, ensuring high-quality service delivery, effective issue resolution, and a positive, supportive work environment. This role combines people leadership, problem-solving, and hands-on operational support.

Requirements

• Demonstrated experience leading or supervising teams in a healthcare, pharmacy, or patient-support environment.
• Strong problem-solving skills with the ability to assess patient-related medication concerns.
• Proven ability to manage escalations calmly and professionally.
• Willingness and ability to learn operational systems and queues to support team needs.
• Friendly, approachable demeanor with a commitment to building a positive and supportive workplace culture.
• High School Diploma or GED equivalent
• Registration or licensure with state board of pharmacy per state of employment requirements
• Certification through Pharmacy Technician Certification Board ( CPhT ) or National Healthcareer Association ( ExCPT ).
• Typically, 3 year of work experience in applicable work setting.
• Highly effective communication (written and verbal) and interpersonal skills
• Exceptional customer service, problem resolution and process development skills
• Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
• Ability to understand and become knowledgeable of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations
• Demonstrated ability to maintain confidentiality, take imitative, and to work independently with minimal supervision
• Must be detail-oriented with the ability to handle multiple demands simultaneously
• Computer skills with Microsoft Office, email, internet access, electronic pharmacy management systems, and pharmacy ordering and inventory systems
• Life support training courses may be required dependent on department discretion
• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 35 pounds of material
• Must have functional vision, touch and hearing
• Must be able to speak and be understood by others to communicate effectively
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases
• May be exposed to chemical hazards
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises.
• Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• Operates all equipment necessary to perform the job
• Flexibility to travel between pharmacy locations

Nice To Haves

• Associate or Bachelor’s Degree
• Additional relevant PTCB Certificates or advanced certification

Responsibilities

• Leads the shift or area/program by assigning, monitoring, and reviewing the progress and accuracy of technician work
• Acts as a resource for the team, providing day-to-day direction and guidance on complex issues, resolving conflicts when necessary and fostering a positive work environment
• Assists leadership with teammate interviewing, selection, development, and engagement
• Creates staff schedules and monitors performance, ensuring adherence to policies, procedures and compliance with regulatory standards
• Trains, orients, and educates team members, ensuring competency and completion of required training program
• Identifies quality improvement opportunities and collaborates with leadership to design and implement initiatives to enhance efficiency, safety and engagement
• Participates in performance improvement activities and ensures proper documentation and compliance with legal, regulatory, and accrediting bodies
• Knowledgeable with use of automation and technology, troubleshooting issues, and maintaining a safe and efficient work environment
• Collaborates with pharmacists and other healthcare providers in coordinating medication preparation, dispensing, and related processes
• Monitors and maintains inventory levels, processes drug recalls and ensures appropriate handling of controlled substances
• Assists with all duties required of Technician I, II, III when appropriately needed
• Ensures proper documentation for department tasks, meeting legal and regulatory standards
• Reviews billing processes, adjusts patient bills as necessary, and processes charges and credits for medications where appropriate
• Assists in the preparation and review of pharmacy training materials and programs
• Acts as a role model for safe, effective and efficient care, demonstrating the skills and knowledge necessary for pharmacy technicians
• Demonstrates expertise in pharmacy practices, including medication handling, regulatory compliance, and automation troubleshooting
• Acts as a liaison between the technician team and department leadership
• Knowledgeable in billing and insurance processes, including prior authorizations and third-party claims where appropriate
• Familiarity with age-specific care requirements and ability to assess and meet the needs of diverse patient populations
• Other Duties as assigned

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED