Mail Operations Manager

dnata•Miami, FL

2d•$55,000 - $55,000•Onsite

About The Position

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air. The Mail Operations Manager is responsible for the management, directing, and leading in the overall operations of the mail loading/unloading and delivery of truck and aircraft container activity/functions.

Requirements

Excellent communication skills (oral, written)
Excellent interpersonal skills
Problem-solving skills
Proficiency with general computer systems/applications
Must be flexible to work extended hours, when necessary, on short notice due to operational needs
Associates Degree or twelve (12) months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Plan work direction and leadership staff for efficient workflow, maximum work output, and timely deliveries to meet changing customer needs and staffing vacancies
Oversee daily workflow of incoming and outgoing mail and related items
Monitor policy and operating procedures
Point of contact for mail operations related questions
Prioritize and manages the schedule for daily tasks and functions for all areas
Assure proper operation, maintenance, of all systems
Responsible to train and assign others
Work plans: delegating scheduled assignments to staff
Oversee planning, implementation, and delegation of workflow in all areas of department
Ensuring that established processes and procedures are followed
Provide leadership and direction to staff
Required to conduct monthly audits and stop observation to ensure compliance with processes and procedures
Ensure timely reporting requirements are met daily
Other duties as required