PT Mail/Office Assistant

Matrix Medical Network•Nashville, TN

9d•Onsite

About The Position

Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard. The Mail Clerk is responsible for receiving, sorting, scanning, and routing incoming mail and documents to the appropriate departments in a timely manner. This position handles confidential and protected information and must maintain strict compliance with HIPAA, company confidential standards, and records management procedures. The role also provides general administrative support to maintain office operations.

Requirements

High School Diploma or GED required
Six (6) months to one (1) year of administrative, office, mailroom, or clerical experience preferred
Strong attention to detail and organizational skills
Ability to maintain confidentiality and discretion
Working knowledge of Microsoft Outlook, Word, and Excel
Basic scanning and office equipment proficiency.
Effective verbal and written communication skills
Ability to work independently while collaborating with multiple departments
Ability to prioritize work and meet deadlines

Responsibilities

Receive, sort, open, and organize incoming mail from multiple internal and external sources.
Determine the appropriate department for each document and route accordingly.
Scan documents accurately and electronically distribute them to the appropriate department.
Maintain document quality and ensure timely processing.
Identify opportunities to improve mail routing efficiency and perform other duties as assigned.
Handle confidential and protected information in accordance with HIPAA and Matrix policies.
Protect sensitive employee, provider, and business information.
Maintain an organized workspace.
Assist with copying, filing, printing, and other administrative duties.
Operate scanners, copiers, postage equipment, and other office machines safety and efficiently.